Senior Air Cargo Reservation & Customer Services

(This position will work for Air Cargo sector- GSA/GSSA for many Airlines at Danang Market.

Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Achieve budget tonnage and budget revenue set per year.
Response quickly and timely on Principle request; perform strictly in line with Principle&039; guideline.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer- focused manner.
Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
Perform other duties as assigned.
Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline&039;s principles to arrange suitable space and Manage and fulfill Allotment space.
Monitor space availability ex hub for sales orientation.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.

Working location
: 350 Nguyen Van Linh, Thac Giang, Thanh Khe, Da Nang.

Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Minimum of 3 year of booking & CS experience in Aviation/GSA/Air Forwarder.
Good in English.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Positive attitude and a willingness to learn.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Priority for candidates have IATA Certificates.

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Cập nhật gần nhất lúc: 2025-12-08 18:50:02