Senior Customer Quality Engineer

The
Customer Quality Engineer (Sr.CQE)
acts as the primary interface between the factory and the customers on all quality- related topics. The role ensures customer satisfaction by managing quality performance, driving issue resolution, supporting new product introduction, and leading continuous improvement activities aligned with customer expectations and industry standards.

Provide timely and professional communication on quality status, improvement actions, and product performance.
Serve as the main customer contact for quality issues, audits, requests, and escalations.
Lead customer complaint investigations (e.g., field returns, line returns, reliability failures).
Based on the working area assignment as Customer Quality Engineer, the engineer will follow the KPI to work and to meet product quality requirements.
Perform root cause analysis using tools such as:
5 Why, Fishbone, DMAIC, 8D, FMEA, PDCA
Validate corrective and preventive actions (CAPA) for long- term effectiveness.
Identify systemic quality issues and work with Cross Functional Team for Continuous Improvement.
Support customer audits: Quality system audits, Process audits and Product audits
Perform other duties as directed by the Superior or Management.
Work with other XP sites for any quality related matters.
Prepare and provide Quality report to XP Management and customers in a regular basis.
Work with Engineering and R&D for issues & advice of solution during the MP build, follow up for closure.
Ensure high- quality 8D reports are delivered within customer- required timelines.
Support NPI by participating in customer design reviews, feasibility assessments, and pre- production builds to identify any potential quality risk.

Participated in the training of SPC/ISO/Lean
Good in analytical, interpersonal and with good team collaboration
Excellent communication and customer management skills
Able to work independently
Strong understanding of quality tools and methodologies: 8D, 5Why, FMEA/CP, SPC, MSA, APQP, PPAP
Familiar with IPC standards to meet product requirements.
Bachelor’s degree in Engineering (Electronics, Electrical, Mechanical, Industrial or related fields.
5 years of work experience, at least 3 years of electronics manufacturing experience.
English fluent communication.
Familiar with the ISO series system.

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Cập nhật gần nhất lúc: 2026-04-16 14:00:05