Senior Product & Solutions Manager

The Senior Product & Solution Manager is responsible for defining the strategy, managing, and executing key software systems such as CRM, Call Center, and internal platforms. This role also oversees vendor management to ensure quality, cost- effectiveness, and project alignment with business goals.
Department Management

Build roadmap, structure, KPIs, and resource planning for projects.
Lead and develop the software team to achieve department objectives
Mentor, train, and evaluate team members to ensure professional growth and performance.

Project & Delivery Management

Ensure on- time, on- budget delivery with high- quality outcomes.
Define scope, timeline, and deliverables to ensure projects meet business objectives.
Manage the full lifecycle of software projects such as CRM, Call Center integration, and internal applications.

Vendor Management

Collaborate with software vendors (Avaya, 3CX, Creatio, Salesforce, etc.) for implementation, integration, and maintenance.
Evaluate vendor performance, service quality, and contract terms.
Coordinate internal and external teams for seamless system integration.
Negotiate scope, SLAs, and technical requirements to ensure project success.

Technical & Solution Governance

Define and maintain architecture and integration standards across systems (CRM, Call Center, ERP).
Review and approve solution designs to ensure scalability and security.
Drive the adoption of emerging technologies such as AI Bot, IVR, and Omnichannel solutions.

Sales Solution Support

Collaborate with the Sales team to propose technical solution packages to enterprise clients.
Provide product and solution consultation based on client requirements.

Bachelor’s or Master’s degree in Computer Science, IT, or related field.
Proficiency in English for both technical and business contexts.
Proven experience in vendor or outsourcing management.
Strong background in CRM and Call Center implementation or integration.
At least 8 years in managerial or leadership roles.
10+ years of experience in software development or IT systems management.
Ability to manage vendor contracts and SLAs effectively.
Strong project management, negotiation, and communication skills.
Excellent leadership, coaching, and team management.

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Cập nhật gần nhất lúc: 2025-10-24 18:50:03