SENIOR ROOM SUPERVISOR/GIÁM SÁT BUỒNG PHÒNG CẤP CAO

Planning & Organizing:

To allocate the outsourced cleaning team on a daily basis to ensure all public areas in the Residences are cleaned on a daily basis
To prepare and distribute the Al a Carte services requests in coordination with the A la Carte Services supervisor

Operations:

Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
Ensure self and the team use the Resident’s and Guests name when greeting
To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
To lead daily A daily housekeeping briefings and monthly employee meetings
To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards
To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
Maintain a consistent focus on improving the overall flow of A la Carte services operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
To inspect all Vacant Rooms, checkout rooms, and departures daily.

Administration:

To manage the par level stock and usage of cleaning products and equipment.
Oversee the implementation of a training plan for all Housekeeping team and outsourced public area team members
Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.

A professional certificate is preferred.
Previous experience in a similar position at a 5- star resort.
Willing to learn and work under high pressure.
Able to perform leadership skills.

Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Top- tier service charge and 100% salary during the probation period.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Offer accommodation and meals for candidates from other provinces.
Develop your talent through Accor’s learning programs.
Competitive salary and service charge based on experience and ability.
Opportunity to grow within your property and across the world.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2026-02-04 17:20:02