Service Assistant

POSITION SUMMARY: Support the Service Manager in project implementation and daily operations for banking data processing BPO projects, ensuring smooth delivery, stable performance, and full compliance with SLAs
Project management
- Create and maintain project specification/business rules to relevant staffs/operators
- Analyze projects errors on daily basis in order to have quick actions to improve project quality
- Join training sessions with customers to understand their banking services, focusing on payment processing, lockbox management, related processes and equipment, then transfer the knowledge to all staff through training
- Support Service Manager in new project implementation
- In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
Others
- Escalate to higher management for anything that is beyond authority or poses risks to the projects
- Backup for Service Manager or other Service Assistants when needed
- Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
- Support Service Manager on daily tasks

Premium healthcare package
Talent development programs
Bonus package (13th salary, KPIs bonus up to 3- month salary)

Cập nhật gần nhất lúc: 2026-01-21 14:25:03