Spa Receptionist

• Update operation logbook regularly in work shift, handover to the other shift for follow up.
• Accurately update and record all guest reservations and requirement of spa services in accordance with departmental procedures.
• Perform other administrative documentation as requested.
• Always visible to guests by being present at the reception desk and in other spa area if needed.
• Refers major guest objections to immediate superior to prevent further guest dissatisfaction
• Assemble reports/records/checklist related to the department operation.
• Always offer alternatives if a requested service is unavailable
• Receive and follow up with guest’s requests of using spa services under the department’s standard.
• Enhance guest recognition at all times by addressing guest by name and interacting with them on a professional level
• Take care of customer’s special needs
• Be proactive in self- setting specific goals to develop in professional career.
• Balance treatment between stars make sure we follow up the standard about treatment, rest time, meal time
• Make sure the customers are served correctly and politely and politely ask for customer’s satisfaction after treatment.
• Arrange properly the stars to make sure we cover overbooking.
• Be fully conversant with all Spa services and facilities in order to be able to make helpful recommendations and to be able to up- sell spa service and spa retails product.

WHAT WE NEED FROM YOU?
• Good time- management skills
• Communication, upselling, guest relation skills
• Customer- oriented, friendly but professional approach
• Understanding of spa software, MS Office
• At least High school graduation, major technique certificate is preferred.
• Great interpersonal and communication skills
• Fluent communicate in native, English skill is preferred
• Positive attitude and patience

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve

Cập nhật gần nhất lúc: 2026-05-08 18:25:02