Spa Receptionist

Guest Service

Maintain confidentiality and professionalism at all times.
Assist guests in selecting treatments based on their needs and preferences.
Greet guests warmly and ensure a professional and welcoming atmosphere.
Provide information about spa treatments, services, products, and facilities.
Handle guest inquiries, requests, and feedback in a courteous and efficient manner.

Reservations & Operations

Process payments, prepare bills, and maintain accurate records.
Check guests in and out according to spa procedures.
Coordinate therapist schedules to maximize efficiency and guest satisfaction.
Manage spa bookings, appointments, and cancellations accurately using the reservation system.

Administrative Duties

Support retail sales by promoting spa products and packages.
Assist with inventory coordination when required.
Maintain daily reports, guest records, and appointment logs.
Ensure reception area is clean, organized, and well- presented.

Sales & Upselling

Upsell services and packages to enhance guest experience and increase revenue.
Promote spa treatments, wellness programs, and retail products.
Inform guests about promotions and special offers.

Health & Safety

Support compliance with hotel and spa operational procedures.
Ensure guest comfort and privacy are always maintained.
Follow spa hygiene and safety standards.

Professional appearance and positive attitude.
Excellent communication and interpersonal skills.
Good English communication skills preferred.
Good organizational and multitasking abilities.
Diploma or degree in Hospitality, Tourism, or related field preferred.
Previous experience in spa, hotel front office, or customer service is an advantage.
Basic computer skills and reservation system knowledge.

Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
Competitive salary / Mức lương hấp dẫn
Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
13th month salary/ Chế độ thường thường niên (lương tháng 13)
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.

Cập nhật gần nhất lúc: 2026-04-01 15:05:02