SPA Receptionist

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we&039;re here: to delight our guests, Team Members, and owners alike.
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Tapestry Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
What will I be doing?
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist guests and clients in an appropriate and timely manner
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long- term improvements in products and services
Up- sell with latest departmental incentives
Ensure client experience is proficient including bookings, payments, and consultation cards
Interact and communicate effectively with clients, members, team members, guests, and management team
Report accidents, maintenance issues, or other incidents
Adhere to cash handling procedures
Ensure compliance with all health and safety regulations

A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Excellent grooming standards
Committed to delivering a high level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Ability to work in a consistently professional and helpful manner
Previous spa experience
Excellent attention to detail
High standards of cleanliness

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full- service hotels and resorts to extended- stay suites and mid- priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Comprehensive insurance coverage starting from probation period
- Professional growth; learning and development with Hilton
- You’ll be part of an award winning culture and Hilton’s best in class travel benefits – Go Hilton Team Member Travel Program
- Competitive salary & benefits; 100% salary during probation period
- Pre- opening Support Allowances
- Two days off per week to support work–life balance
- Participate in recognition programs and activities that celebrate achievements and contributions at Hilton

Cập nhật gần nhất lúc: 2026-04-21 16:10:02