Spa Therapist - Danang Marriott Resort & Spa

 Promote and sell spa/salon services including retail offerings related to the Spa.
 Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check- in and check- out procedures.
 Maintain knowledge of retail brands, services and special promotions available in the Spa.
 Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
Maintain Spa/Salon Environment
 Set up workstation and/or treatment room with necessary products, equipment, and supplies.
 Maintain cleanliness of workstation and/or treatment room throughout shift.
 Dispose of trash and dirty linens in the proper area.
 Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
 Secure supplies and equipment at the end of each shift.
 Evaluate equipment to assess proper functioning and report deficiencies.
Guest Relations
 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest&039;s name when possible.
 Anticipate guests&039; service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
 Address guests&039; service needs in a professional, positive, and timely manner.
 Thank guests with genuine appreciation and provide a fond farewell.
 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Communication
 Speak to guests and co- workers using clear, appropriate and professional language.
 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 Escort all guests to changing rooms, relaxation, or next appointment.
 Provide assistance to coworkers, ensuring they understand their tasks.
Safety and Security
 Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
 Practice universal health care protocol while dealing with guests and co- workers.
Policies and Procedures
 Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
 Perform other reasonable job duties as requested by Supervisors.
 Protect the privacy and security of guests and coworkers.
 Maintain confidentiality of proprietary materials and information.
 Follow company and department policies and procedures.

• Be interested in hospitality industry
• Good English communication is an advantage
• Have a spa certificate

• Working 5 days per week- off 2 days per week
• Join in hotel activities
• Follow the government social insurance, health insurance, unemployment insurance
• 24/24 accident insurance
• Compentetive salary and monthly service charge
• Annual Leaves
• Training opportunities for career development

Cập nhật gần nhất lúc: 2026-04-07 20:10:02