Spa & Wellness Manager

Make time to interact with guess to solicit feedback and build relationships to understand and how team members can increase the guest satisfaction
You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
Maintain the highest level of the discretion and privacy during any guest interaction.
Maintaining in good order all recreational and sports equipment associated with the departments’ activities, and to recommend to the Spa Director the purchase of replacements whenever necessary, in accordance with approved product standards and expense budgets.
Perform Brand’s services behaviors in daily operation basic towards the guests
Control inventory of guest supplies
Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
Develop and update department SOPs (Standard Operation Procedure). JD (Job Description) and Implement it to enhance the guest experience.
Work with department head to develop initiates to reach standard and drive continuous improvement in the guest experiences
You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
Ensure the fitness center is in a safe and clean condition at all times.
Attends morning briefing, paying particular attention to the number of Guest in house, V.I.P.s, and overall occupancy for the day ahead in order to schedule staff accordingly.
Develop creative ways to inspire and motive team members to provide guest with a unique experience.
Provide our guests with the highest possible standards of recreational and leisure activity service, coupled with vigilance, attention to safety and comfort, while at all times endeavoring to maximize sales opportunities. Assist the daily operations of the Health Club, direct and supervise staff in their daily tasks and ensure the facility is run in accordance with the objectives
Drivering to deliver Luxury Experiences to guest, to achieve heart beat target
Ensure spa facility is ready to receive guest every single time.

Communication skills are utilized a significant amount of time when Interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
Must have a comprehensive knowledge/ experience of spa therapy and wellness programs and proficient in the use of Office programs, Hotel and Spa operating systems
Good writing skills
Problem solving and organizational abilities
Proficient in use of Microsoft Office

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
Rest and relaxation, Home leave allowance: 2 million per 3 service months
International working environment
Accommodation, uniforms, transportation, and meals are provided
Relocation, repatriation allowance
At least 14 annual leave, 2 days off per week
Insurance as labor law
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2026-02-25 01:10:02