System Administrator

Job Brief:
If you’re computer- savvy and enjoy customer support, we’d like to meet you. To succeed in this role, you should have a problem- solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
We are looking for IT Executive to provide technical assistance to our company’s end- users. You will help to install, upgrade and troubleshoot hardware and software systems.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Main responsibilities:

Maintaining compliance with all company policies and procedures
On- site support solves problems regarding the workstation network issues and cross connections as part of standard service. The initial troubleshooting needs to be performed to evaluate the extent of the situation and escalate to the network team providing all the relevant information
First point of contact for all employees in the company. Other issues involving network, server or telephony services should be escalated to Level 2& 3 using the tools which will be provided by the company
common peripheral devices
To support projects requirement and deliverable when needed
Supporting organization events be it internal or external, subject to business requirement
Logging and process request/escalation tickets using the ticketing system provided by the company
After business hours on- duty support on ad- hoc basis subject to business requirement or IT Infra network & system upgrades
On- site support solves problems related to peripheral printers, network printers and other

Qualifications:

English communication- Intermediate
Experience in System (CCNA or CCNP)
Experience in Network (MCSA)
Result orientation / Customer service mindset / Communication skills
At least 3 years of experience growing in a corporate IT service, warehouse
Extensive experience working with different operating systems including Windows and Mac OS
r logistic field.

Cập nhật gần nhất lúc: 2025-10-28 20:20:03