Team Lead (Native Japanese - Fluent In English)

Response & Service Delivery
• Participate in Business Review meetings, present operation results, collect feedback and address concerns.
• Analyzes the business impact and collaborates with different stakeholders to ensure right resources are engaged proactively.
• Use tools and strategy to monitor the performance of a team. Analyze non- satisfied cases, find root cause, work out action plan and monitor execution. Serves as the first line of management escalation.
• Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
• Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers’ business.
Team Operation Management
• Identifies potential risks and implements optimized processes to mitigate the risks.
• Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non- tech parts (such as compliance, service skill, etc.).
• Be professionalism as an iTechwx ambassador, build and protect iTtechwx’s people and
• Maintain positive relationships with all team members, drive positive team morale.
• Ensure team members follow Microsoft & iTechwx compliance and security policy.

Must- have:
Manageable English (Can communicate in English at a basic work level)
Native Japanese speaker (Based in Ho Chi Minh City or Willing to relocate and work onsite in Ho Chi Minh City, Vietnam)
Minimum 2 years of experience in team management
Strong customer- facing and communication skills
Nice- to- have:
Experience managing teams of 20+ members
2+ years of experience in a BPO or customer service environment

90% contribution of the gross salary to social insurance
Annual Health Checkup
Salary at 100% during the probationary period
Competitive Salary
Full work equipment will be provided
20 days leave (12 days of annual leave and 8 days of sick leave)
Activities: Birthday party, Employee engagement activities

Cập nhật gần nhất lúc: 2026-03-19 19:40:03