Team Leader

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Responsible for the day- to- day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Stay current on internal work processes, policies and procedures. Attend required manager development training
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Strong communication skills, both written and verbal
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule
Having experience in leading team (>10 members)- OPEN FOR ALL INDUSTRY related to customer services
Ability to lead team in multi- tasking, prioritization, and meeting timelines on deliverable

Experiencing a clear promotion path.
Participate in training courses on skills and profession.
Working in a dynamic, professional environment with many opportunities for advancement.
13th monthly salary
Accident insurance 24/7.
14 days of leave/year.
Join the insurance regimes according to the provisions of the Labor Law.
Annual Health Checkup.

Cập nhật gần nhất lúc: 2026-04-11 01:00:03