Tech Support / Customer Service (N1/N2 Japanese - Open To Fresher - Up To 30M)

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

MUST HAVE:

Proficient in Japanese (listening, speaking, reading, writing skills) (Advanced level) (N1, N2 cert is preferred). Ability to communicate with customers in Japanese fluently (business communication level – email, phone, meetings).
Open to Fresher(can work Fulltime)
Customer- first mindset with strong ownership to resolve issues.
Team contributor with good communication and collaboration skills.
Fast learner, motivated to continuously improve technical expertise and interested in seeking further development in the IT field.
Strong logical thinking and problem- solving skills.
Responsible, proactive, and able to work under pressure.

NICE TO HAVE:

Local Japan work/study experience.
At least 1 year of experience in technical support, technical consulting, or information technology or related fields
Familiarity with ERP/CRM systems such as Dynamics 365, SAP, or Oracle. Basic knowledge of networking, or server operations.
Basic English skills for reading technical documents and collaborating with international teams.

Working hours: 7:00 – 16:00

Any shift or schedule changes will be notified by the department head
9 hours/day (including 1- hour break), 5 days/week (2 non- fixed days off- determined by the manager)
Includes holiday and Tet shifts as assigned, allowances provided per labor law

Competitive Salary 20- 30M
Full working equipment will be provided Annual Health CheckupActivities: Birthday party, Employee engagement activities
Salary at 100% during the probationary period
Training will be offered
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)

Cập nhật gần nhất lúc: 2025-11-28 00:45:03