Product/Systems technical competency
- Have a basic understanding for fireproof, wet area, Waterproofing
- Have deep understand of SGVN’s product / system offer: FCM/ CC
- Acts to improve technical competence of yourself include Product, Application & Installation method knowledge and onsite knowledge (case study)
- Understand & analysis pain point of market to support for develop new products/ systems in each product group in charge
- Define SGVN local product: Fiber cement board; Metal Frame; Gypsum (FGM) offer to systems & solutions: Ceiling, Drywall, Deck system and Chemical Construction (CC) offer to solution
Product & Application Selling
- Support to sell our products based on the feature, advantage of each FGM product & CC product
- Understanding & guide installation method comparison to competitors (direct and indirect), tips of market of each system
- Understand and deliver unit selling point of products when comparison with competitors (both directly and indirectly) of each product group
- Support to selling technical solutions solving the pain point for the Vietnam retail market.
Major Distribution Sales
- Internal: ensure internal team (DS, Pullsale, MKT DS, CS) are equipped fully information about FGM & CC product/ application/ basic installation for each Distribution Chanel
- External:
+ FGM & CC: ensure updating full information of new product/ system to Distributor (T1) & Retailer (T2); follow up the training, updating installation method & new tips to installer (T3); D&B
- Preparing technical tools/ Documents for DS channel, digitalize/ video support to deliver products/ applications to mass market
- Support Sell- out activity by implementing varies of customer engagement activities: training & sharing/ event/ consult to T3; introduce the advantage of products for Homeowners, seminar/ workshop for D&B
- Build & maintain relationships with T3; Retailer; D&B
- Updating market trend, pain point, tips of market quarterly
Business profile and relationship management
- Build & maintains strong networks with key T3; Retailer; D&B
Drive Technical competency
- Develop technical competence to respond swiftly to technical issues as they arise and provide realistic and timely solutions.
- Ensure all staffs at all functions (Distribution channel) are at their competency framework and transform into selling effectively.
+ Measurable effective of technical competency relevant link to selling performance via follow up & records quarterly each product group (FGM & CC)
+ DS & CS pass Technical Competence product/ application & installation frame include: FM & WP
Customer focus (internal & External)
- Builds and sustains relationships with a network:
+ Support to responsive to internal and external customer needs, include: consultant, support, training/ sharing,
+ Internal: collaboration with DS, Pull Sale, MKT DS, CS, QC
+ External: key T3 (FGM)/ T2 & T3; D&B
Technical Consultant
- Understand and can consult technical value for commercial
- Always behavior in a professional and ethical matter.
- Consultant base on value & awareness the benefits that the organization provides to each
- Awareness of major competitors to understanding comparison
Technical & industry knowledge
- Finds out about best practice approaches
- Understands SGVN Products/ Applications & Installation Method as well as competing products
- Maintains an awareness of the business and looks for recent developments that may impact on own business area
- Update market informations
- Gathers and investigates information from a variety of sources
- Explores new ideas and different viewpoints
- Probes information and identifies any critical gaps
