Technical Internal Sales Engineer

Job summary
Sales process adherence. Techno- commercial proposal / tender preparation, enquiry review, costing, opportunity etc.
The technical Internal Sales Engineer is a key member of the Internal sales team and is the front- line contact for our customers. He/she works very closely with our customers, the field- based sales and service teams to provide excellent technical support for all our products and services as well as understanding the processes and applications that they can be used for. He/she will also provide commercial and administrative support to our customers as well as external sales teams.
The candidate is expected to drive and support external sales by undertaking business development activities, identifying potential customers, do business analysis, develop strong rapport with customers. Capture and create customers opportunities, should have ability to understand market trends and shape sales strategies.
Key responsibilities
• Training and mentoring of new team members.
• To support the sales order process in- line with the company’s’ key performance indicators.
• To support warranty investigations & claims in line with our quality procedure.
• To work within the predefined processes whilst striving to look for improvements in efficiency and suggest alternative, beneficial methods to perform the tasks in hand.
• Any other duties as requested by the Management
• To ensure that all customers’ requirements are met in relation to T&C’s and to highlight any potential risk with customers’ requirements.
• Handle calls in line with the Busch telephone charter.
• Constantly looking for ways to improve and eliminate waste and rework.
• Efficient and proactive handling of technical enquiries to guide the customer to the best vacuum or low pressure solution.
• Overall review of contract throughout to ensure compliance with Busch quality system and KPIs.
• Timely and accurate generation of quotations including follow- up and negotiation to win the order.
• To be proactive in quality investigations / resolutions.
• Pro- actively follow up sales quotations on a daily basis.
• Be hungry for sales over the phone.
• To assist in the maintenance of process control measures.
• Timely and accurate handling of orders including acknowledgement, contract review and customer support.
• Continuation of the of 5S principles within the office areas.
• Budget responsibility alongside the Sales Manager
• Deal with all incoming telephone calls as a uniform customer services team.
• To meet on time delivery targets for products and operations.
• Develop good working relationships within the Busch Company.
Key targets/ goals
• Quotation to follow- up call time.
• High level of vacuum and pressure knowledge and application and evidence of training and development.
• Hit Rates (orders won).
• Pro- active sales calls made.
• Order processing time, WIP reduction to achieve fast turn- around of order.
• Reduction in errors and to minimize credit notes and bad debt.
• On time delivery.
• Enquiry to quotation lead time.
• Ability to undertake all internal sales tasks and fully understand teams roles.
• Contribution towards development of Busch Vietnam, in line with business plan.

Attractive sales incentive and guaranteed 13th- month bonus; Social insurance contributions based on full salary; Pay during probation is similar to the official salary; Cell phone and meal allowances
Premium Healthcare insurance packageAnnual training budget dedicated to your skill developmentCompany car for business travel.
14 days annual leave per year; Hybrid working option (4 days/ month); Working hours: Mon- Fri (8:30- 16:30);A fully paid day off for Christmas

Cập nhật gần nhất lúc: 2025-11-23 17:25:02