Technical Supervisor (ISP)

Team Management & Technical Operations
• Monitor KPIs, analyze performance, and drive continuous improvement initiatives
• Define and implement technical support strategies to improve service quality and customer satisfaction
• Lead and manage the Technical Support and Network Engineering teams to ensure high performance and continuous development
Technical Support & ISP Solutions
• Collaborate with regional/global teams to resolve advanced technical cases
• Provide advanced technical consultation for networking solutions, especially in ISP environments (OLT, ONU, GPON, routers, switches, access points, etc.)
• Handle complex technical issues and escalations
Customer Management & Cross- functional Collaboration
• Build and maintain strong technical relationships with ISP customers, acting as a trusted technical advisor
• Work closely with Sales, Product, and other internal teams to support business development and solution design
• Participate in technical meetings, workshops, and customer engagements
Process, Training & Development
• Plan and deliver technical training for internal teams, partners, and customers
• Develop and standardize technical processes, workflows, and documentation
• Stay updated with the latest networking technologies, ISP trends, and product roadmap

Opportunity to earn recognition through our &039;Best Staff of the Quarter&039; award
Join in various team buildings, team dinners, birthdays, Xmas events
Competitive salary with quarterly and yearly bonuses
Free in- house entertainment facilities and snack, coffee, and tea
PVI health insurance package and full social insurance
Lovely gifts/bonuses from the company: Tet, public holidays, weddings, giving birth, women’s day

Cập nhật gần nhất lúc: 2026-03-21 06:45:03