Technical Support Intern / Part-Time (English Fluent)

You will:

Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Reviews issues and contacts customers to understand issues.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Attends readiness training and non- technical training to ensure that they become proficient in support topics.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Product/Process Improvement

Identifies potential defects and escalates to more senior engineers to resolve.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Provides feedback to improve products to more senior engineers or technical advisors.
Provides feedback on how to improve automated tools.

Adaptability and flexibility to work in a fast- paced environment.
Advanced English proficiency (equivalent to IELTS 6.5 or higher).
Passion for technology and a desire to learn and grow within the IT industry.
Working time: Register for shifts
Part- time: at least 30 work hours per week (final year or graduated)
Intern: at least 20 work hours per week.

Salary offer
Part- time: 7,000,000 VND/month + incentive
Intern: 3,000,000 VND/month + incentive
Training will be offered

Cập nhật gần nhất lúc: 2026-01-24 16:40:03