Training Manager

The Training Manager is crucial to the success of your hospitality business. He/She is responsible for creating and implementing training programs and overseeing the development of careers. He/She will set performance metrics, evaluate productivity and help employees create long- term career plans within an organization.
Reporting to Director of Human Resources

Training Needs Assessment and Program Development

Training Design: Design and update training courses to match team members’ job responsibilities and career paths.
Learning Resources: Develop and skillfully utilize learning resources to assist managers in improving their management skills and creating personal career development plans for high- potential team members.
Needs Analysis: Conduct thorough needs analyses to accurately identify team member and organizational training needs, ensuring alignment with business objectives.

Evaluation and Feedback: Assess the efficacy of training programs using tests, questionnaires, and other evaluation tools, implementing necessary adjustments based on feedback.
Project Management: Plan, execute, and monitor all aspects of training programs, demonstrating strong project management skills.
Orientation Programs: Manage the planning and delivery of orientation programs for new team members.
Record Keeping: Regularly maintain training records and develop tools and systems to ensure training programs meet hotel objectives.
Talent Programs: Organize and carry out talent programs according to brand standards and assist in setting up and maintaining training and talent program policies.

Take lead in organizing any social and staff activities in the hotel.
Communication and Motivation: Implement management practices that foster motivation and effective communication among team members.
Culture Building: Demonstrate a comprehensive understanding of the hotel’s culture, ensuring that training content aligns with the hotel’s values and culture.
Assist Director of Human Resources with internal communication (meetings, bulletin board, fanpage, tiktok...)
Develop contact with Hospitality schools to find qualified internship.

Integration with Business Plans: Ensure that training and development initiatives are integrated into business plans and budgets, with targeted goals identified and monitored.
Budget Management: Prepare and manage the Training department’s budgets, monitoring, analyzing, and reporting any variations from the budget.

Undertake other ad hoc assignments as required.

• Excellent guest service skills. Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.
• Must be able to work self- directed, handle a fast- paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.
• Strong leadership, management, organization and planning skills.
• Excellent in communication, presentation and training delivery skills in both oral and written
• Knowledgeable and expertise in training methods, learning styles and training format such as workshops, seminars, web- based training…
• A minimum of 2 years’ experience as a Training Manager/Assistant Training Manager and experience in the hospitality/casino/service industry with large scale is referral.
• Proficient in MS Word, Excel, PowerPoint, Exchange and Outlook.
• Strong and professional knowledge management, project management, facilitation, interpersonal skill
• Strong human resource strategy, consultancy and people influence skills
• Demonstrate the ability to be innovative in adult/organization training and development.
• Ability to communicate fluently in the local language and English both verbally and nonverbally. Additional language is a plus
• Strong analysis, training and development skills such as assessment, design, implementing and evaluation must be.

As Company&039;s policy.

Cập nhật gần nhất lúc: 2026-07-06 19:20:02