Travel Business Analyst Operations

Purpose of the role:To bridge business analysis and travel operations functions by ensuring smooth workflows, system efficiency,and high- quality service delivery across Discova’s travel operations. This role focuses on analyzingoperational processes, improving systems, and supporting teams to optimize performance, enhance customerexperience, and drive cost efficiency.Key Responsibilities: • Gather, analyze, and document business requirements related to travel operations (booking, logistics, supplier management, customer support, etc.). • Develop and maintain Standard Operating Procedures (SOPs) for travel operations — from booking and service delivery to reporting and post- trip feedback. • Support implementation and optimization of operational tools and systems (e.g., booking platforms, CRM, supplier databases). • Monitor operational KPIs (error rates, turnaround times, cost per trip, customer/supplier satisfaction) and recommend improvements. • Collaborate with Sales, Product, Finance, and Supplier teams to ensure business goals align with operational capacity and service quality. • Manage supplier relationships — negotiate rates, ensure service quality, and update supplier information in the internal system. • Assist with issue resolution during service execution (schedule changes, cancellations, customer complaints, or supplier problems). • Provide data analysis and reporting to support decision- making and performance tracking. • Support the development and operation of travel packages and group travel products, ensuring timely and cost- efficient delivery.

year- end

Cập nhật gần nhất lúc: 2025-11-10 20:35:03