Universal Banker - Telesales

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long- term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Responsibilities
Sales & Customer Engagement
• Ensure timely follow- up to support documentation completion and loan disbursement.
• Assess customer needs and eligibility to recommend appropriate loan solutions (e.g., personal loans, top- up loans, refinancing).
• Provide clear, accurate, and professional consultation on loan products and application procedures.
• Execute outbound calls to existing and potential customers from assigned lead lists, focusing on cross- selling loan products within the bank’s portfolio.
Performance & Leadership Support
• Consistently achieve and exceed individual sales targets, with higher expectations aligned to senior level performance.
• Participate in team engagement activities, training sessions, and contribute to a positive and high- performing team culture.
• Work closely with the Team Leader to align on sales strategies, campaign execution, and performance tracking.
• Mentor and support junior telesales agents by sharing best practices, providing guidance, and assisting in onboarding and skill development.
Operational Excellence & Compliance
• Maintain high standards of call productivity, talk time, and conversion rates through effective time management.
• Provide feedback to improve sales processes, lead quality, and customer experience.
• Ensure all customer interactions comply with internal policies, regulatory requirements, and approved telesales scripts.
• Uphold data privacy and confidentiality standards in handling customer information.

Healthcare Insurance Policy; Annual Health Check- Up Program
Staff Housing Loan Policy (Mortgage); Tenure Policy (Long- service award); Annual Paid Leave
Annual Salary Review & Performance Bonus

Cập nhật gần nhất lúc: 2026-04-08 19:10:02