Venue Manager

The Venue Manager provides the leadership and strategic planning necessary to achieve excellence in guest experience, financial performance, and team development through theF&B and Experience Departments.You are ultimately accountable for guest experience, venue profitability, brand consistency,staff welfare, ambience (M.A.L.T), and maintaining a safe, high- energy environment for bothguests and employees.
Primary Responsibilities:
Operations & Financial Management

Standardization: Implement and audit Standard Operating Procedures (SOPs) across F&B, Bar, Kitchen, Events & experiences.
Compliance: Ensure 100% adherence to health, fire, safety, food/liquor laws, and internal company policies.
Financial Integrity: Enforce strict accounting procedures, cash handling, reconciliations, and bank deposits.
Revenue Optimization: Work with Finance and Operations to adjust pricing strategies and maximize Revob.
P&L Responsibility: Collaborate with GM & Global F&B on revenues, cost of goods sold & Payroll in order to achieve business objectives & profitability.

Food, Beverage & Events

Profitability: Monitor COGS, manage par stocks, and implement strict POS procedures to monitor and record waste and shrinkage.
Safety: Uphold HACCP compliance and Mad Monkey food safety standards, policies and SOP’s.
Programming: Plan and execute weekly rituals (e.g., Quiz nights, family dinners) and refresh menus quarterly as necessary with the Global F&B/Experience team.
Quality Control: Monitor food / beverage preparation, portioning, and presentation and storage. Conduct regular taste tests for consistency.
Training: Conduct regular training with F&B team members to promote good product knowledge and a strong service system.

Guest Experience & Marketing

Exceed: Mad Monkey guest expectations. Provide an exceptional hospitality experience to all Mad Monkey guests.
Events: Develop sales strategies to increase guest uptake of Events packages and maintain local entertainment partnerships (DJ’s, Live music, Drag shows etc). .
Reputation Management: Monitor and respond to online F&B related reviews (Google) to maintain "First in Class" status.
Marketing collaboration: Work closely with the Marketing department to to develop F&B and event marketing plans that align with the hotel’s business goals.

Leadership & Staffing

Performance: Lead departmental meetings, set monthly goals for management, and administer consistent corrective actions.
Culture: Foster a professional, inclusive work environment with a zero- tolerance policy for harassment or bullying.
Development: Recruit, mentor, and train staff to ensure high engagement and internal promotion opportunities.

Inventory & Maintenance:

Facility Care: Coordinate equipment repairs, waste removal, and pest control; maintain the venue as a "Showplace."
Stock Management: Conduct accurate stocktakes at the agreed cadence and identify procedure weaknesses to reduce loss.

General Duties
The roles require mandatory compliance for directives from Mad Monkey Hostels including but not limited to: All company policies and SOPs, local laws, health & safety, fire and emergency evacuation procedures, food safety, safe service of alcohol, business management and staff training.
While this Job Description highlights primary focus areas, the role necessitates a proactive, "hands- on" approach. The employee is required to undertake any hospitality- related tasks — regardless of whether they are explicitly stated herein—to maintain brand standards, operational efficiency, and guest excellence.

Minimum Qualifications

Physical: Ability to stand for up to 5 hours and lift up to 50 lbs.
Technical Skills: Strong understanding of F&B workflow, quality control, and service systems.
Financial Literacy: Proficient in money handling and basic mathematical analysis.
Experience: 2+ years Management experience in similar roles or management roles in Hotel Bar and restaurant operations or as an Assistant Manager in the hospitality/F&B industry.
Language: Ability to speak English fluently.
Soft Skills: High initiative, ability to solve problems under pressure, and professional communication.

Annual Leave 12+ days per year / 12+ ngày nghỉ phép/năm
Negotiate base on the experiences / Mức lương thỏa thuận theo kinh nghiệm.
Other will follow The Labour Law/Các chế độ khác theo luật Lao Động
13th month salary/Thưởng lương tháng thứ 13
Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng
Probation with full salary/Thử việc nhận full lương
Company will pay full insurance fee and base on actual salary./ BHXH theo lương thực tế.
Team building/Year End Party.
Birthday Celebration every month/Tiệc sinh nhật hàng tháng cho nhân viên
Training Courses/Được đào tạo.

Cập nhật gần nhất lúc: 2026-03-20 16:25:02