Vinpearl Resort & Spa Hạ Long - Hotel Ambassador

Major roles in operations:
Preparations for serving VIP Guests.
- Prepare, store and clean tools and equipment according to the job requirements;
- Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
- Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
- Serve VIP guests during meetings, banquets... by the standards of service excellence;
- Receive requests from the Guests and report back to Restaurant Managers.
- Keep meeting rooms and areas under management of the department clean and tidy when there are no events taking place;
- Set up banquets, equipment, tools and instruments, as well as to tend to other meeting- related requests from the VIP Guests, in accordance with the processes and service standards;
Take care of VIP Guests.
- Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.
- Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
Upsale products of hotel.
Shared tasks of the department.
- Host or participate in meetings on daily operations.
- Ensure compliance with VinGroup&039;s general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
- Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
- Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
Other tasks
- Perform other duties as directed by the upper management.
- Always strictly follow the general regulations of the system.
System administration and internal operations:
Planning
- Implement approved action plans and conduct reports as required.
Human Resources
- Implement training plans to enhance skills and learn about the standards, regulations and processes deployed by the department.
Regulations & Charters
- Comply with the of Regulations & Charters, Standards of Services and Brand of the Company, along with the Processes and Guidelines at work.
Risk Management
- Be aware in detecting and promptly report risks at work and propose solutions to the upper management.

Appearance: Friendly, Height: 1m60 or higher for female/1m70 or higher for male
Skills: Effective communication skills; Professional and friendly hospitality skills; Upselling skills
Experience: Hospitality experiences; F&B or FO Knowledge is a plus
Studying/Working experience in international environment is a plus
Education: High school diploma or higher

Insurance according to regulations, and health care insurance of Vingroup
Opportunity to be trained and promoted in a professional working environment
Competitive income and benefits
Discount for internal services: Vinmec, Vinfast, Vinschool...
13th salary month bonus, Year- end bonus, Working performance bonus

Cập nhật gần nhất lúc: 2026-07-06 21:50:03