VIP User Operation

VIP User Operation
Job description:

Build & develop VIP user group to improve platform VIP users&039; retention rate in which requires candidate to have data analysis skills, strategic planning skill, communication & event management skill
Coordinate with other functional gameplay department to proactively update event launch for VIP user, implementing pre- communication of big events to guarantee event effectiveness and funtional gameplay progress smoothly
In liaison between product team & VIP user to deliver core requirement of VIP user for optimization.
Maintain relationship with VIP users to boost VIP retention rate & maximize consumption of VIP user throughout welfare policy.

Job Requirements:

Vietnamese native speaker, English/Chinese can be used as working language.
Experience in platform operation & customer service in the overseas entertainment industry (game live streaming industry is a plus), and experience in sales/partnership position is preferred;
Patient, detail- oriented, dedicated, strong communication skill;
Have a good sense of self- drive, result- oriented, passionate and devoted at work;

VIP用户运营
职位描述：

配合功能玩法与活动上线节奏，精准对大R进行宣发，重要活动进行前置沟通，保证功能玩法和活动效果（宣发）
主动与大R沟通交流，通过日常沟通、福利政策维系现有大R持续消费，降低大R流失风险（留存）
通过数据监测与经验分析，端内外识别潜在大R用户，制定外站土豪挖掘、站内拉新、促活、流失召回以及提升留存策略，主动建联沟通促进大R群体扩大（拉新）
沟通与总结大R侧核心需求，主动与产品沟通，推动需求实现（反馈）

职位要求：

有良好的自驱意识，结果导向，能对工作全情投入；
有海外泛娱乐行业（直播社交游戏）大客户运营服务经验优先，有销售岗位大客户服务经验优先；
耐心细心、富有同理心，很强的沟通能力和说服能力，能为客户提供很好的情绪价值；
越南语优先，英文/中文可作为工作语言

Cập nhật gần nhất lúc: 2026-01-09 03:00:04