Waiter/Waitress - Nhân viên phục vụ (Room Service)

• Explain the featured menu to customers and upsell. Recommend beverages.
• Keep informed of menu items available to customers. Keep informed of all meal courses so as to serve food in the correct sequence.
• Assist the Captain and serve the order directly to customers.
• Kindly respond to, and resolve, any problems customers may be experiencing.
• Ensure that the menu items provided to customers match the order taken. Carefully observe customers until their meal is finished.
• Frequently check to ensure that tables are neatly organized. Keep informed of any reservations.
• Keep all furniture, containers and other items at the workplace clean.
• Keep informed of how to access the information that customers may request, as well as the membership system and its related services.
• Be knowledgeable about food and beverages. (Types of places where food and beverages are provided, their hours of operation, general matters in relation to their use, and the nature of their services)
• Ensure that reserved tables are set (receptacles, napkins, etc.) as requested.
• Receive and handle customer complaints and requests. Readily accept compliments and criticism from the customer.
• When many customers are waiting, lend assistance in guiding the customers.
• Keep informed of auxiliary facilities. (Types of facilities, their sizes, their hours of operation, types of shops leased from the hotel and their products)
• In the event that a problem arises in facilities or services, report to the Manager and take appropriate measures immediately.

• Credentials: Certificates in hotel services and food & beverage preferred
• Experience: Experience in hotel restaurant services preferred
• Education: College degree and upper.

- Wonderful working environment with professional team.
- Clear career development plan with many engaging training courses (local & international).
- 02 months of probation with Full salary & Service charge.
- Attractive & competitive salary with high service charge.
- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.

Cập nhật gần nhất lúc: 2026-04-17 09:15:02