Assistant Cage Manager (E-gaming, Hospitality Industry)

The Assistant Cage Manager plays a crucial role in the efficient operation of the cage area, assisting the Finance and Accounting Manager in overseeing cash transactions, ensuring compliance with regulatory requirements, and maintaining the highest standards of customer service. This role involves supervising cage staff, handling customer inquiries, and managing cash flows within the club environment. The ideal candidate will have experience in club or financial services management, strong leadership skills, and a commitment to providing secure and efficient financial transactions.
Overview Of Position
KEY DUTIES AND RESPONSIBILITIES
• Assist in the preparation of reports and audits to ensure compliance with internal controls and regulatory requirements.
• Provide training and guide Team Members in using systems related to Cage operation.
• Positively contribute in Cage system to improve Cage operational efficiency.
• Collaborate with security and surveillance teams to maintain the integrity of cash operations and comply with gaming regulations.
• Ensure all daily reports supplied to finance is accurate and offer guidance to Team Members when required.
• Assist the Finance and Accounting Manager in overseeing the daily operations of the cage, ensuring efficient and secure cash handling procedures.
• Manage and resolve any issues or disputes related to cage operations, escalating complex issues to the Finance and Accounting Manager as necessary.
• Evaluate and provide guidance and feedback to direct reports and other Cage Team Members to maintain and enhance operations of the Cage department.
• Ensure scheduling is performed fairly and equitably in all Cage areas and that rosters are developed to compliment business demand for Cage Supervisor level and below.
• Ensure the department’s compliance with Anti–Money Laundering and reporting controls and standards.
• Handle customer transactions and inquiries, providing prompt and courteous service to enhance the customer experience.
• Manage and oversee all aspects of the Cage operations including – Front window gaming operations, as well as Cage support functions- Main Banks
• Lead UAT and Quality Assurance buy off initiatives for any system enhancements related to Cage Operation.
• Manage cash flows, including cash ins/outs, verifying large transactions, and ensuring accuracy in financial reporting.
• Control Requirements, the Company’s Internal Control Standards and local laws, regulations and instructions.
• Participate in the development and implementation of policies and procedures to improve cage operations and customer service.
• Ensure the departments policies and procedures are consistent and compliant with the Government Internal
• Ensure exceptions, variances, issues, policy deviations identified are reviewed and appropriately addressed.
External and internal:
KEY FUNCTIONS
Supervision and Leadership
• Assist in supervising and coordinating the activities of cage personnel, including hiring, training, scheduling, and performance management.
• Provide leadership and guidance to ensure the team operates effectively and efficiently.
Cash Management
• Ensure compliance with internal controls and gaming regulations related to cash transactions.
• Oversee the handling of large sums of cash, Tito tickets, and other monetary instruments to maintain accuracy and security.
Transaction Oversight
• Monitor and authorize financial transactions, including exchanges of currency, redemption of Tito tickets
• Ensure transactions are processed accurately and efficiently to maintain customer satisfaction.
Compliance and Regulatory Adherence
• Implement and enforce security measures to safeguard cash, Tito tickets, and other assets within the cage area.
• Ensure compliance with gaming regulations, company policies, and procedures related to cash handling and financial transactions.
Customer Service
• Foster a positive customer service environment among cage staff to enhance the overall customer experience.
• Maintain high standards of customer service by resolving issues, answering inquiries, and providing assistance to club patrons.
Reporting and Documentation
• Prepare and maintain accurate records and reports on cage operations, including daily reconciliations, variances, and transaction logs.
• Ensure all documentation is completed in accordance with regulatory and company standards.
Inventory Management
• Coordinate with finance and procurement departments to manage cash flow and replenishment of cage supplies.
• Monitor and maintain inventory levels of cash, Tito tickets, and other monetary instruments to ensure adequate supply for operational needs.
Training and Development
• Provide ongoing training and development opportunities to enhance the skills and knowledge of cage personnel.
• Assist in training new cage employees on procedures, regulations, and customer service standards.
Collaboration and Communication
• Work closely with other departments, such as finance, compliance, and surveillance, to ensure smooth operations and regulatory compliance.
• Communicate effectively with club management and staff to address operational issues and improve efficiency.
Security and Risk Management
• Conduct regular audits and assessments to identify and address potential security vulnerabilities.
• Implement security protocols to protect assets, prevent fraud, and mitigate risks associated with cash handling and transactions.

QUALIFICATIONS INCLUDE THE FOLLOWING:
• Exceptional customer service skills, with the ability to handle inquiries and disputes effectively.
• Knowledge of gaming regulations and compliance requirements related to cage operations.
• Strong communication and interpersonal skills, with the ability to interact with customers and staff at all levels
• Proficiency in financial software and systems used in cage operations.
• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• Excellent leadership and team management skills, with the ability to motivate staff.
• Minimum of 3 years of experience in cage operations or financial services, with prior supervisory experience in a casino environment highly desirable.
• Strong understanding of cash handling procedures and financial transactions.
Personal Attributes:
• High level of integrity and professionalism, with a commitment to ethical conduct.
• Ability to work in a fast- paced, high- pressure environment.
• Detail- oriented, with strong analytical and problem- solving abilities.
• Flexibility to work shifts, including nights, weekends, and holidays.

Allowance, incentives and tip
Health Premium & Accident Insurance 24/7; Social; Health and Unemployment Insurance according to the Vietnamese Labor Law.
Trade union
Others benefits (Parking, Meal, Uniform,...)
Holiday, Birthday, Married,...
Annual heath check
Outing trip, Staff party

Cập nhật gần nhất lúc: 2026-08-04 14:55:03