Assistant Front Office Manager - Trợ lý Quản lý Tiền sảnh - MPCR

POSITION OVERVIEW
The Assistant Front Office Manager supports the Front Office Manager in overseeing all front office operations, ensuring smooth daily operations and delivering exceptional guest experiences.
This role is responsible for supervising front office teams, maintaining service standards, and optimizing operational efficiency in line with brand standards and the Heartist culture.
KEY RESPONSIBILITIES
Front Office Operations

Monitor room availability, room allocation, and occupancy levels
Ensure compliance with standard operating procedures and brand standards
Assist in managing daily operations of Front Office, including Reception, Concierge, Guest Relations, and Bell Services
Ensure smooth check- in and check- out processes with high efficiency and service quality

Guest Experience & Service Excellence

Handle guest complaints, feedback, and special requests professionally and promptly
Ensure all guests receive a warm welcome and personalized service
Maintain high levels of guest satisfaction and online reputation
Act as a key contact point for VIP and long- stay guests

Team Leadership & Development

Supervise, train, and coach the Front Office team
Ensure team members are well- groomed and adhere to service standards
Foster a positive, motivated, and guest- focused team culture
Support recruitment, onboarding, and performance management

Revenue & Upselling

Monitor daily arrivals, departures, and forecasts to optimize room sales
Support implementation of upselling strategies to maximize room revenue
Ensure team actively promotes hotel services and facilities

Administration & Reporting

Maintain accurate guest records and data confidentiality
Ensure proper use of PMS and other operational systems
Monitor cash handling, billing accuracy, and night audit processes
Assist in preparing daily, weekly, and monthly operational reports

Health, Safety & Compliance

Coordinate with Security and other departments to maintain a safe environment
Ensure adherence to local regulations and Accor policies
Ensure compliance with safety, security, and emergency procedures

Cross- Department Collaboration

Participate in daily briefings and operational meetings
Work closely with Housekeeping, Engineering, Sales & Marketing, Reservation and F&B
Ensure seamless communication to support guest satisfaction and operational flow

Strong leadership and problem- solving skills
Minimum 2–4 years of experience in Front Office, with at least 1–2 years in a supervisory role
Excellent communication and interpersonal skills
Fluent in English (additional languages are an advantage)
Ability to work flexible shifts, including weekends and holidays
Proficient in PMS systems (Opera or equivalent preferred)
Bachelor’s degree in Hospitality Management or related field

Competitive salary and service charge based on experience and ability.
Offer accommodation and meals for candidates from other provinces.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Opportunity to grow within your property and across the world.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Top- tier service charge and 100% salary during the probation period.
Develop your talent through Accor’s learning programs.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2026-04-03 13:05:02