Assistant Front Office Manager - Trợ lý TBP Tiền sảnh

The Assistant Front Office Manager assists the Front Office Manager in overseeing the daily operations of the Front Office Department to ensure exceptional guest service, operational efficiency, team performance, and compliance with hotel standards and policies.

Operational Management

Coordinate effectively with Housekeeping, Engineering, Security, Reservations, and other departments.
Supervise daily shift operations and ensure compliance with hotel standards and procedures.
Assist the Front Office Manager in managing daily Front Office operations, including Reception, Guest Relations, Concierge, Bell Service, Telephone Operator, and Transportation services (if applicable).
Monitor room inventory, room assignments, and guest requests.
Handle guest complaints, service recovery situations, and operational emergencies professionally.
Ensure smooth check- in, stay, and check- out experiences for all guests.
Act as Manager on Duty (MOD) when assigned.

Guest Experience

Welcome and assist VIP guests and repeat guests.
Ensure personalized service and guest recognition programs are effectively executed.
Maintain and enhance guest satisfaction through exceptional service delivery.
Monitor guest feedback and implement corrective actions as required.

People Management

Support employee engagement and team development initiatives.
Supervise, coach, and motivate Front Office team members.
Assist in recruitment, onboarding, training, and performance management activities.
Prepare duty rosters and ensure adequate staffing levels.
Conduct daily briefings and departmental meetings.

Revenue & Financial Management

Support room revenue maximization through upselling and inventory management.
Assist in controlling departmental labor costs and operational expenses.
Ensure accuracy of billing, postings, and revenue reporting.
Monitor daily financial transactions, cashier reports, and cash handling procedures.

Administration & Compliance

Support internal and external audits.
Maintain operational records, reports, and departmental documentation.
Ensure adherence to hotel policies, SOPs, and brand standards.
Ensure compliance with health, safety, security, and local regulations.

Strong problem- solving and organizational abilities.
Good knowledge of revenue management and guest service standards.
Proficiency in PMS systems (Opera, Opera Cloud, Fidelio, or equivalent).
Excellent communication and interpersonal skills.
Minimum 2–4 years of supervisory or management experience in Front Office operations within a 4–5 star hotel or luxury resort.
Bachelor&039;s degree in Hospitality Management, Hotel Management, Business Administration, or related fields.
Fluent in English; additional languages are an advantage.
Strong leadership and supervisory skills.

Professional working environment in a 4–5 star hotel
Competitive salary and service charge
Training and career development opportunities
Insurance and other benefits according to company policy

Cập nhật gần nhất lúc: 2026-07-06 14:45:03