Assistant Front Office Manager

Assistant Front Office Manager supports Front Office Manager in overseeing all front office operations to ensure the highest standards of guest service, operational efficiency, and revenue optimization. This role leads the front office team, handles guest relations, manages room inventory, and ensures smooth check- in/check- out processes, contributing to the overall guest experience and hotel reputation.
Key Responsibilities
Operations Management

Ensure all procedures are followed according to hotel standards and brand guidelines.
Oversee daily front office operations including check- in, check- out, guest services, concierge, and bell desk.
Monitor room inventory and coordinate with Housekeeping to ensure rooms are ready for arrivals.
Handle room assignments, upgrades, and special requests to maximize guest satisfaction and revenue.

Guest Relations

Foster a culture of personalized service, ensuring guests are greeted warmly and recognized by name.
Serve as the point of contact for VIP guests, handling their arrival, stay, and departure arrangements.
Address guest complaints and issues promptly and professionally, ensuring resolution and guest satisfaction.

Team Leadership & Development

Assist in training new team members on hotel systems, policies, and service standards.
Prepare work schedules and ensure adequate staffing levels during peak periods.
Conduct shift briefings, monitor performance, and provide constructive feedback.
Supervise, coach, and motivate front office staff to deliver exceptional service.

Revenue & Upselling

Encourage the team to promote hotel facilities and services to guests.
Support the Front Office Manager in maximizing room revenue through upselling and occupancy management.
Monitor room rates, availability, and inventory in coordination with Revenue team.

Administrative & Reporting

Assist in preparing daily, weekly, and monthly reports on occupancy, revenue, and guest feedback.
Ensure accurate cash handling, billing, and credit procedures are followed.
Maintain guest history and preference records to enhance personalized service.

Safety & Security

Respond to emergencies and coordinate with Security and other departments as needed.
Ensure all front office procedures comply with hotel safety and security policies.

Other Duties

Perform other tasks as assigned by Front Office Manager or Management.

Strong knowledge of front office procedures and revenue management principles.
Bachelor&039;s degree in Hospitality Management or related field.
Excellent command of English and Vietnamese (both written and spoken).
Excellent interpersonal and communication abilities.
Strong leadership, problem- solving, and decision- making skills.
Calm under pressure, detail- oriented, and guest- focused.
Proficient in Opera PMS or similar hotel management systems.
Minimum 5 years of Front Office experience in a 4- 5- star hotel, with at least 2- 3 years in a supervisory or assistant manager role.

Professional working environment.
Professional training and development opportunities.
Full insurance and benefits in accordance with the Labor Law.
Competitive salary and allowances as per company policy.

Cập nhật gần nhất lúc: 2026-04-01 15:05:02