Training Needs Analysis & Planning
• Use IHG benchmarks to monitor the success of training programs and amend efforts accordingly (e.g., ESPS, GSTS, achievement of budget, etc.).
• Analyze training needs of the hotel in general and individual departments, and develop strategies to address those needs, presenting them in the form of a Training Business Plan for the General Manager and Executive Committee for review.
• Working with the Director of Human Resources and key stakeholders, develop and implement an annual training strategy and action plan based on understanding business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.
Training Program Design & Delivery
• Design, produce, and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and effective.
• Ensure effective training programs are in place for the following:
Customer Service Training
Management Development
New Employee Orientation
Employee retraining
Fire, Life and Safety Training
Technical job- specific training (through certification of departmental standards and procedures)
Selling Skills
Train the Trainer
Supervisory Skills Training
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly.
• Provides leadership and direction to the hotel- based talent development/training leaders, developing individual capability to establish a strong benchmark for hotel training performance.
• Assist HR Director in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan, and Goals Programme.
• Deliver briefings of all internal programmes to executive management and department heads.
Monitoring & Reporting
• Maintain all hotel training records.
• Monitor the progress of the Training Business Plan for each department to ensure that training objectives are being achieved.
• Produce monthly training reports for your Manager and the General Manager including:
External training programs attended: Who attended, number of people attended, duration of training, cost of delivery, anticipated ROI and/or training goal.
Internal Training Programs conducted: Who attended, number of people attended, duration of training, cost of delivery, anticipated ROI and/or training goal.
• Regularly analyse hotel manpower requirements and recommend selection and development activities to meet those requirements.
Employee Development & Leadership
• Participates in the ICHG Management Development and Succession Planning process by recommending candidates as appropriate.
• Provides leadership and direction in developing and supporting hotel- based talent development and training leaders.
• Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance.
• Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies.
• With the Director of Human Resources&039; support, manage the delivery of Leadership development training.
• Provide input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.
Coordination & Stakeholder Engagement
• Liaise with other IHG Training Managers to share experiences and resources.
• Liaise with educational institutions conducting hospitality and training courses.
• Work with key regional influencers in leading efforts to embed our ways of working/values (Our Winning Ways).
• Ensure clear lines of communication exist to disseminate information affecting employer- employee relations, employee activities, and hotel policies and programmes.
• Establish a network of specialist training professionals who can assist with advanced or specialist training.
Orientation & Employee Activities
• Takes lead in all staff activities organized by the HR Department.
• Regularly communicate with staff and maintain good relations.
• Ensure all new employees attend the hotel’s Orientation Programme in accordance with ICHG guidelines.
Administrative & Miscellaneous Tasks
• Maintains current information and records of suppliers of training resources and materials.
• Other tasks as assigned by HR Director.
• Monitors the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process.
