Assistant Restaurant Manager - Trợ lý Quản lý Nhà hàng

MAIN ROLES

Assists to ensure that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Assists to prepare and update the Departmental Operations Manuals.
Conducts regular departmental communications briefing and meetings in the absence of the Outlet Manager.

Establishes a rapport with guests maintaining good customer relationships.
Spends time in the outlet (during peak periods) to ensure that the outlet is managed well by the respective employees and functions to the fullest expectations.
Personally and frequently verifies that guests in the outlet are receiving the best possible service.
Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate.
Maintains positive guest and colleague interactions with good working relationships.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
Assists to improve productivity levels and prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
Assists to achieve the monthly and annual personal target and the outlet’s revenue.
Assists to maximize employee productivity through the use of multi- skilling, multi- tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.

Advises the outlet Manager of any Marketing and Public Relations opportunities to increase awareness and ultimately business.
Assists to prepare a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.

Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
Frequently verifies that only fresh products are used in food and beverage preparation.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Assists the outlet Manager with creative suggestions and ideas.
Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Assists to ensure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “LOTTE ONE SPIRIT”.
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
Assists to ensure that minimum brand standards have been implemented.
Assists to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary.

Ensures the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
Assist to maximize the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.
Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation
Assists to prepare and post the weekly work schedules.
Assists to plan and implement effective training programs for employees in coordination with the Training Manager and Departmental Trainers.

SUPPORTIVE ROLES

Carries out any other reasonable duties and responsibilities as assigned.
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
Attends and contributes to all training sessions and meetings as required.
Ensures high standards of personal presentation and grooming.
Exercises responsible behavior at all times.
Is knowledgeable in statutory legislation in employee and industrial relations.
Reads the hotel&039;s Employee Handbook and have an understanding of and adhere to the hotel&039;s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

Credentials: Certificates in hotel services and food & beverage preferred
Experience: Experience in food & beverage services. Experience in hotel restaurant duties preferred.
Education: High school diploma or its equivalent. Bachelor’s degree or higher in related field preferred.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Must show understanding of, and proficiency in, equipment and fixtures used in the operation of a restaurant.
Must be a good communicator. Must be able to train and make reports.
Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.
Must show basic computer proficiency such as with MS Word
Must show an understanding of F&B revenues and basic calculations
Must have fluent English skills to serve guests and make reports

Insurance package.
Wonderful working environment with professional team.
Clear career development plan with many engaging training courses (local & international).
Annual helpful training courses (local & international).
Attractive salary & benefit package.
02 months of probation with full salary.
Duty meal provided by hotel.

Cập nhật gần nhất lúc: 2026-04-02 11:50:03