ASSISTANT ROOM SERVICE MANAGER

OPERATIONS
Plan the work of the hotel bar or bars, distributing the tasks and shifts among the staff to provide quality customer service.
Coordinates the cleaning of their work area and ensures the correct condition of chinaware, glasses, bottles and equipment in general.
Coordinates special setups of the IRD services for shows, as agreed with the Entertainment/GEX department
Participate in ad hoc meetings to learn about the property’s global situation
Does sales work by promoting products and making suggestions to customers.
Operates the management computer systems of its area (POS) and the basic Microsoft Office programmes: Word and Excel.
Responsible for compliance with the legal obligations that apply to their area.
Ensure the knowledge of all the teams in charge of the procedures in the different outlets
Serve customers IRD tables, prepare the orders they request and make suggestions based on the menu.
Participate in OS follow- up meetings to ensure the development of events in a timely manner.
Review and monitoring of maintenance actions at the facilities
Knowledge of the implementation of the IRD methodology (products, orders, service standards)
Knowledge and monitoring of hotel IRD products
Ensure consistency in service and quality in procedures.
They are up- to- date regarding the offer of products in the market and the preparation of cocktails. Ensures that the preparation of food and beverage is done according to the recipe to preserve the uniformity in grammage, image and flavours.
They are responsible for the image, atmosphere and decoration of the IRD; Coordinates with the Housekeeper the cleaning of customer areas. Check that the members of their team are well presented.
They are responsible for compliance with ecology and environmental standards in their department.
IRD menu planning (menu rotation)
Ensure the presentation and service format of the offer following the implementation standards.
VIP procedures
Responsible for the equipment and machinery of the IRD; if required, reports breakdowns to the technical services department.
It is responsible for billing, performs cash audits, ensures the correct handling of cash and credit management.
ECONOMIC- FINANCIAL
Support the head of department in the preparation of projections.
Is knowledgeable of the economic results of the hotel and the economic results of their department, as well as the deviations vs. budget/projection.
Support the head of department in the placing of orders following the established procedure, as well as in the control of materials and services.
Ensure the fulfilment of the economic goals established in the department and being aware of the economic goals of the hotel, as well as their fulfilment.
Be knowledgeable of their department&039;s budget
HUMAN RESOURCES
Identify high potential staff, as well as actively participate in the development of the team and trainees (if applicable).
Follow up on the climate action plans defined by the department.
Promote the use of social media following the guidelines established by the company.
Support in the recruitment of the team and its dissemination in social media.
Encourage the participation of their team in the wellness programmes available at the Hotel.
Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, Melia Listens, E- melia, development plans, Inspiring Opportunities, Graduates Programs, Code of Ethics...).
Support and participate in the identification of talent in their department.
CUSTOMER EXPERIENCE
Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.
Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.
Be knowledgeable of the hotel&039;s services and facilities as well as the entertainment programme, experiences and events, ensuring that the team has all the information to be able to promote them to guests.
Be knowledgeable and share with the team the objectives of the Voice of the Customer and to ensure their fulfilment, supporting in the creation and definition of improvement plans if necessary.
Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
Ensure the customer&039;s experience and personalise their stay, anticipating their needs and exceeding their expectations.
SUSTAINABILITY
Implement initiatives to encourage the reduction of food waste
Promoting the destination&039;s gastronomy and incorporating local produce.
Promote healthy eating and consumption patterns for customers and employees.
HEALTH & SAFETY// HEALTHY WORKPLACE
Ensure compliance with the Occupational Health and Safety Procedures and Instructions.
Support in the responsibilities assigned to them in the Centre&039;s Self- Protection Manual or local equivalent in other countries.
Be knowledgeable of the hotel’s evacuation plan.
Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
Be knowledgeable of the individual protection equipment of the department and to support in its correct implementation and use by means of the corresponding training actions.

* Relevant experience in a similar position within hotels, resorts, or service environments.
Có kinh nghiệm làm việc ở vị trí tương đương trong khách sạn, resort hoặc môi trường dịch vụ.
* Pre- opening experience is preferred.
Có kinh nghiệm pre- opening là một lợi thế.
* Basic knowledge of professional working standards and operational processes.
Có kiến thức cơ bản về tiêu chuẩn làm việc chuyên nghiệp và quy trình vận hành.
* Ability to organize work, support team operations, and work effectively under pressure.
Có khả năng sắp xếp công việc, hỗ trợ vận hành và làm việc hiệu quả dưới áp lực.
* Good communication and teamwork skills.
Kỹ năng giao tiếp và làm việc nhóm tốt.
* Responsible, proactive, and positive working attitude.
Có tinh thần trách nhiệm, chủ động và thái độ làm việc tích cực.
* Willing to learn, adapt, and contribute to team development.
Sẵn sàng học hỏi, thích nghi và đóng góp vào sự phát triển của đội ngũ.
* Good health and ability to work in a dynamic environment.
Sức khỏe tốt, có khả năng làm việc trong môi trường năng động.
* Relevant educational background.
Có bằng cấp liên quan.

Môi trường làm việc chuyên nghiệp, quốc tế với cơ hội học hỏi và phát triển cùng đội ngũ giàu kinh nghiệm.
Competitive salary package, aligned with experience and performance.
Mức lương cạnh tranh, phù hợp với năng lực và hiệu quả công việc.
Service Charge (SVC) guaranteed at a minimum of VND 1,500,000/month during the pre- opening phase.
Đảm bảo Service Charge (SVC) tối thiểu 1.500.000 VNĐ/tháng trong giai đoạn pre- opening.
Working schedule: 5 days per week, 9 hours per day.
Thời gian làm việc: 5 ngày/tuần, 9 tiếng/ngày.
100% salary during probation period.
Nhận 100% lương trong thời gian thử việc.
Full statutory insurance contribution based on 100% salary.
Đóng bảo hiểm đầy đủ trên 100% mức lương theo quy định.
Accommodation allowance provided for associates from outside Khánh Hòa province (subject to position level).
Hỗ trợ chi phí nhà ở đối với nhân sự ngoài tỉnh Khánh Hòa (tùy theo cấp bậc).
Transportation allowance provided based on the distance between residence and workplace (subject to position level).
Hỗ trợ chi phí xăng xe dựa trên khoảng cách từ nơi ở đến nơi làm việc (tùy theo cấp bậc).
Comprehensive benefits including social insurance, health insurance, unemployment insurance, and annual health check.
Chế độ phúc lợi đầy đủ: BHXH, BHYT, BHTN và khám sức khỏe định kỳ.
High- quality staff meals provided.
Cung cấp bữa ăn chất lượng cho nhân viên.
Clear career development path with training and development opportunities.
Lộ trình phát triển nghề nghiệp rõ ràng, cơ hội đào tạo và nâng cao kỹ năng.
Dynamic, supportive, and collaborative working culture.
Môi trường làm việc năng động, hỗ trợ và gắn kết.

Cập nhật gần nhất lúc: 2026-07-06 15:20:03