[Buôn Ma Thuột]_Hotel Operations Manager/Quản lý Vận hành Khách sạn

Địa điểm:15 Hùng Vương, Tự An, Buôn Ma Thuột, Đắk Lắk
Position Purpose
The Hotel Operations Manager is responsible for overseeing the day- to- day operations of the hotel, ensuring a high standard of service and guest satisfaction. This role involves managing staff, coordinating with various departments, and implementing policies and procedures to enhance operational efficiency.
Duties & Key Responsibilities
• Marketing and Sales: Collaborate with the marketing team to develop and implement promotional strategies to attract and retain guests. Monitor occupancy rates and adjust pricing strategies as needed.
• Budget Management: Develop and manage the hotel budget, monitor expenses, and implement cost- saving measures without compromising service quality.
• Quality Control: Maintain high standards of cleanliness, safety, and service throughout the hotel. Conduct regular inspections and audits to ensure compliance with hotel policies and industry regulations.
• Staff Management: Recruit, train, and supervise hotel staff, including front desk, housekeeping, and maintenance teams. Conduct regular performance evaluations and provide ongoing training and development.
• Reporting: Prepare and present regular reports on hotel performance, including occupancy rates, revenue, and guest feedback, to senior management.
• Inventory Management: Oversee inventory control, including ordering supplies, managing stock levels, and ensuring proper storage and handling of materials.
• Operational Oversight: Oversee daily operations, including front desk activities, housekeeping, maintenance, and food and beverage services. Ensure all areas are functioning smoothly and efficiently.
• Vendor Relations: Establish and maintain relationships with vendors and suppliers to ensure timely delivery of goods and services.
• Guest Services: Ensure exceptional guest service and satisfaction by addressing guest inquiries, complaints, and feedback promptly and professionally.

Strong leadership and interpersonal skills.
Minimum of 3- 5 years of experience in hotel management or a similar role.
Excellent organizational and multitasking abilities.
Ability to work flexible hours, including weekends and holidays.
Bachelor&039;s degree in hospitality management, Business Administration, or a related field.
Strong problem- solving skills and attention to detail.
Proficiency in hotel management software and Microsoft Office Suite.
Qualifications:
A degree in hospitality management, business administration, or a related field is preferred.

8- hour shifts, 2 days off per week
14 annual leave days + Paid birthday leave
Comprehensive health & Social insurance from the probation period
Professional & dynamic work environment with a global hospitality leader
Monthly service charge
Competitive salary & full benefits from the first month
Go Hilton – exclusive travel discounts worldwide

Cập nhật gần nhất lúc: 2026-04-18 22:50:02