CẦN THƠ | Wink Hotel Can Tho | Wink Guide/Reception/Front Officer

CẦN THƠ | Wink Hotel Can Tho | Wink Guide
Wink guide reports directly to Wink Experience Manager and needs to proactively provide cross – functional duty and support to F&B team when necessary.
The Wink space Operations and Brand Compliance

Following implementation of standard operating procedure and all policies & procedures related to the department
Properly allocating the guest rooms in accordance with guest requirements and business needs
Being knowledgeable of rates and proactively promote room sales to potential walk- in guests
Coordinating with housekeeping concerning room status and others
Communicating with guests to check engagement and further needs
Greeting and addressing guests by names
Handling the following situations in accordance with Wink Hotels policy, such as: early arrivals, late check outs, rebate and paid outs, city ledger
Communicating positively to the team and following up effectively on guest feedback
Being knowledgeable about the hotel (facilities, amenities, app, machines, etc.) and local areas in order to provide an overall guidance to the guest, in and around the hotel and city, make recommendations tailored around the wishes of the guest
Ensuring that all guest requests and complaints are handled appropriately while adhering to the hotel’s general guidelines for service recovery
Implementing and following up with room key control system, carried out and accurately recorded in collaboration with Engineering and Housekeeping Department
Checking guest history, arrival list and ensures all routing and special instructions are properly implemented and memorized by team members
Following up and keeping track all outstanding payments and liaising with Sales & Marketing and Finance & Accounting departments with integrity
Accurately facilitating the input of all reservations including guest information and their preferences and boking history
Properly executing on arrivals and arrangements upon departure in an efficient, friendly and effective manner
Strictly following up with all check- in/out procedures are implemented in accordance with established standards for maximum efficiency
Ensuring the payment and booking policies and procedures of foreign currency exchange, credit card use, credit shells, and no- shows are adhered to
Collecting and inputting accurate guest information into the system for marketing purposes
Assisting guests for service request inside and outside of the hotel including reservations at outside facilities such as F&B, co- working space
Implementing and following up with all cash- handling and credit payment procedures, according to internal software and hardware systems and local law when relevant

CẦN THƠ | Wink Hotel Can Tho | Wink Guide

Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS
Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels
Actively work to build a community of one, in actions and feelings
Over 01 year’s experience in a dynamic hotel, preferably with pre- opening experience is ideal
Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required

- Salary allowances
- Active, balance and professional working environment
- Fun and playful internal activities

Cập nhật gần nhất lúc: 2026-04-16 13:55:03