Cantonese Speaking Customer Services Officer

Key Responsibilities
• Handle incoming and outgoing customer interactions via phone calls, including listening to recorded calls for quality assurance and training purposes
• Manage booking services for customers, including arranging body checks, clinic appointments, or related services (coordinating with providers, confirming slots, and following up on bookings)
• Resolve customer complaints, provide accurate information, offer appropriate solutions or alternatives, and follow up to ensure satisfaction
• Undertake any ad- hoc tasks assigned by the manager to support team operations and business needs
• Perform administrative and operational duties, including data entry, processing orders, updating customer/clinic records, generating reports, and managing documentation
• Respond to customer inquiries and provide support through messaging platforms such as WhatsApp, WeChat, and other omnichannel tools (e.g., email, live chat, or integrated platforms)
Requirements
• Ability to multitask, prioritize, and work efficiently in a fast- paced environment while handling ad- hoc requests flexibly
• Good command of English and Chinese for professional written communication (e.g., emails and messages)
• Strong administrative skills, including proficiency in Microsoft Office
• Graduated from college in a related discipline (fresh graduates are also welcome)
• Fluent in Cantonese (spoken) for handling phone calls and customer interactions effectively
Địa điểm: Hồ Chí Minh
Cấp bậc: Nhân viên
Kinh nghiệm: 0 Năm
Ngành nghề: Y tế / Chăm sóc sức khỏe / Thẩm mỹ / Làm đẹp, Dịch vụ khách hàng, Hành chính / Thư ký
Hình thức: Nhân viên chính thức

Requirements
• Fluent in Cantonese (spoken) for handling phone calls and customer interactions effectively
• Graduated from college in a related discipline (fresh graduates are also welcome)
• Good command of English and Chinese for professional written communication (e.g., emails and messages)
• Ability to multitask, prioritize, and work efficiently in a fast- paced environment while handling ad- hoc requests flexibly
• Strong administrative skills, including proficiency in Microsoft Office

Cập nhật gần nhất lúc: 2026-02-17 00:50:03