Customer Service Executive (Omni-Channel) Thu Nhập 15 Triệu+++

JOB DESCRIPTION:

Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Comply with the Company’s processes, procedures, regulations, and standards
Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, Facebook…and other social media interactions within service level agreement.
Implement other tasks at line manager assigned
Support stores and other departments in matters related to Customer Services
Keep records of all conversations in the call center database in a comprehensible way
Make follow- up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
Do survey via calling to better understand customer insight and behavior
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Complete all required training courses to expand knowledge and performance level

JOB REQUIREMENTS:

Good situation handling, listening and communication skills
Good writing and communication skills, good tasks, and time management skills
Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
Proficient in using Excels is preferred
College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc
Minimum 1 year experience in customer service/call center/ receptionist/secretary
English proficiency at 4 skills.

JOB BENEFITS:
Continuos Learning and Developing Environment:

Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high- value solutions
Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
Culture and Colleagues
Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings
Get a chance to use modern recruitment tools, participate in the company’s system building stage, digital transformation, ERP and continuous development opportunities
Participate in skills training courses, branding, etc according to the training program of the enterprise

Young, Dynamic and Friendly working environment

Professional working characteristic, high intensity, punctuality
Supportive manager and Board of Directors

Salary and Benefits

Compatitive Salary
Health Insurance, Social Insurance, Private Insurance,..
Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
Many opportunities in Career’s Promotion
13th month salary bonus and the company&039;s remuneration and welfare policies
Fair, professional capacity assessment system, six – months’ s evaluation

GENERAL INFORMATION:

Location: 22B Ơ2 Linh Dam Peninsula, Hoang Liet Ward, Hoang Mai District
Time: Monday to Saturday (8 A.M to 5:30 PM)

Cập nhật gần nhất lúc: 2026-06-25 19:35:02