Chăm sóc Học viên - Learning Advisor (Offline)

Working location: 20 Vo Truong Toan, An Khanh Ward (former D2), HCMC
Working hours: Full- time 40 hours/ week

Mondays off and 1 weekend off (Saturday or Sunday)
Tuesday to Friday, earliest start from 10:00 and latest end at 20:30
Saturday or Sunday, earliest start from 08:30 and latest end at 17:30

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RESPONSIBILITY
Student Management & Support

Act as the primary point of contact between the center and parents to provide regular updates on student performance;
Monitor student progress, attendance, and classroom behavior closely;
Coordinate with teachers and the Academic team to implement intervention strategies for students struggling academically or behaviorally.

Retention & Re- enrollment

Monitor key performance indicators (KPIs) related to student retention and satisfaction.
Manage the re- enrollment process by consulting with parents on the next steps of their child&039;s learning journey;
Proactively address concerns to minimize student drop- outs.

Operational Coordination

Partner with various internal teams (Sales, Academic, Admin) to ensure smooth transitions between academic quarters for students;
Participate in organizing center events/images and extracurricular activities to build a strong community.
Assist with administrative tasks such as reminding parents of tuition deadlines and supporting the finance team with collections;

Customer Service & Complaint Handling

Handle inquiries and resolve complaints from parents and students professionally and promptly;
Maintain a high level of customer satisfaction by ensuring a ""customer- focused"" mindset in all interactions.

REQUIREMENTS

Proactive, self- starting, curious and positive attitude;
Proficient in leveraging AI tools (such as ChatGPT, Gemin,..) to optimize customer service process, analyze learning data, and enhance operational efficiency;
1- 2 years of working experience in Customer Services, Student Services/Counseling or Business Development;
Detail- oriented and patient with a customer- focused mindset.
Basic computer skills and willing to learn new platforms;
Good verbal and written communication skills in both English and Vietnamese;

BENEFITS
Compensation

Laptop provided or allowance for using personal laptop for work purposes
Mandatory social insurance is fully paid based on actual base salary;
Competitive base salary and performance- based incentives;
Receive 100% of base salary during the probation period;

Employee Benefits

Private medical insurance and annual health check;
A voucher for welcome lunch with your team;
Special discounts for family and friends on E2 courses;
A voucher upon passing probation;
Support for major life events;
Welcome kit on your first day;

Milestone & Performance Rewards

Bi- annual performance bonus;
Bonus for annual work anniversaries;
Sherpa Award for outstanding contributors;

Work- Life Balance

Weekly Friday Refreshments;
Unlimited vacation leave policy for full- time employees;
Enjoy approximately 2- week Tet Holiday and 2- day off for Christmas;
Fun company- wide events like the E2 Party;
Department outings twice a year;

Professional Development

Substantial opportunity and training for career development;
On- the- job training to grow your skills;
Advanced studies support for relevant courses or certifications;
Access to internal workshops and sharing sessions.

Cập nhật gần nhất lúc: 2026-07-07 00:00:09