Chuyên Viên Đào Tạo (Quản Lý Chất Lượng) | Up To 15M

We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.
We are looking for an Quality Specialist who can both run day- to- day operations and build a scalable quality assurance system.
This role goes beyond coordination — you will be responsible for ensuring teaching quality through class observations, QA/QC processes, and technology- driven solutions (including AI).
We’re a fast- growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally.
About TeenCareAt TeenCare, we work at the intersection of education, family, and technology — turning real signals from teens’ lives into clear, actionable guidance for parents. We combine human insight and AI to support better decisions in moments that actually matter.
About the Role
Daily Operations

Handle parent issues and complaints with full ownership
Resolve day- to- day operational issues (teacher absence, scheduling conflicts, etc.)
Manage class schedules and teacher allocation

QA/QC Execution (Core Responsibility)

Evaluate teaching quality based on existing criteria
Ensure QA/QC processes are consistently followed
Provide clear, actionable feedback to teachers
Conduct regular class observations (offline/online)

System Execution & Improvement

Support the rollout of new processes or tools
Flag gaps in execution and suggest practical improvements
Implement QA/QC processes designed by the team lead
Track quality data and report issues or patterns

Tool & AI Usage (Execution Level)

Use internal tools / AI solutions for quality tracking and reporting
Ensure tools are used correctly and consistently in daily operations
Support data collection and basic analysis

What Success Looks Like

Teaching quality is monitored and issues are caught early
Systems are followed properly in real execution
Operations run smoothly with minimal disruption
Feedback is clear, actionable, and leads to improvement
QA/QC processes are executed consistently

We are Looking For Someone Who

Is detail- oriented and comfortable evaluating performance
Can handle multiple issues at once without losing control
Is proactive and takes ownership of problems
Has experience in operations, coordination, or QA/QC
Is comfortable working in a fast- paced, changing environment
Is strong in execution and follow- through

This Role Is NOT For You If

You need constant direction to complete tasks
You avoid giving feedback or handling difficult situations
You prefer strategy over execution
You are not comfortable dealing with real operational pressure

Work Setup (Remote + Onsite Flexibility)

We operate as a distributed team across market
This is a full- time role with flexible work arrangements
You can work remotely from anywhere globally or onsite in Vietnam (Hanoi)
Our culture is remote- friendly, async when possible, and outcome- driven
Strong ownership, communication, and self- management are essential

Cập nhật gần nhất lúc: 2026-04-07 19:10:03