Role and Responsibilities
The Client Services Sales Representative – Client Solutions plays a critical role in driving after- sales revenue growth by proactively managing quotations, follow- ups, customer outreach, and commercial campaigns related to parts, services, service agreements, and retrofit solutions. This role acts as a commercial engine within the Client Solutions (CS) organization, ensuring that opportunities generated through service activities, install base analysis, and marketing campaigns are actively converted into sales. The position reports directly to the Regional Client Solutions Manager and works closely with Service Coordination, Field Service Engineers, Parts, Marketing, and Sales teams.
• Perform outbound commercial outreach (calls, emails, virtual meetings) to promote parts, services, service agreements, and upgrades.
• Monitor and report on key commercial indicators such as quotation volume, conversion rates, and campaign results.
• Actively track all quotations from issuance to closure (won / lost), ensuring timely and structured follow- ups.
• Ensure smooth handover from quotation to execution once orders are confirmed.
• Proactively engage the installed base, including active and inactive customers, to generate commercial opportunities.
• Provide visibility on sales pipeline, forecasts, and conversion rates to the CS Manager and APAC leadership. Analyze trends to drive commercial performance and improvement actions.
• Support win- back initiatives for dormant or inactive customers.
• Continuously seek process improvements and opportunities to enhance the client journey, fostering a culture of collaboration, accountability, and innovation.
• Collaborate with internal teams—including Service Admins, Parts Specialists, and Application Engineers—to align commercial activities with client priorities and ensure smooth execution.
• Participate in the launch, execution, and follow- up of commercial and marketing campaigns related to Client Solutions.
• Prepare, issue, and follow up on quotations for spare parts, service interventions, service agreements (SA/AMC), and retrofit solutions.
• Lead the renewal and negotiation of service agreements, ensuring accurate documentation, timely renewals, and clear client communication.
• Support the Regional CS Manager with structured data, insights, and CRM- based reporting.
• Maintain accurate and complete CRM data to ensure visibility on client status, opportunities, and pipeline performance. Promote disciplined CRM use for real- time management insights.
