Club Floor Ambassador/Receptionist

BAY CAPITAL DANANG HOTEL (Soon to be CROWNE PLAZA DANANG CITY CENTRE managed by IHG as of JAN 01ST 2025)
Every day is different, but you’ll mostly be:

Maintaining cashier float, ensuring accurate daily report of money received and performing audit balances in accordance with accounting policies and procedures
Maintaining effective communication with other hotel departments to ensure the smooth operation of guest services (e.g. housekeeping, food & beverage)
Greeting all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Providing personalized service by anticipating and fulfilling guest needs, including special requests or preferences
Handling guest inquiries, complaints, or special requests promptly and professionally, ensuring guest satisfaction
Assisting in setting up, replenishing, and organizing the food and beverage displays, including premium drinks, snacks, and other amenities
Conducting daily beverage inventory and other inventories as required by management prior to closing the Club Lounge for the day
Overseeing the daily operations of the executive club lounge, ensuring it is clean, well- stocked, and in excellent condition
Preparing buffet set- up for breakfast and evening cocktail and provide host/hostess service to our club paying guest at the Club Lounge
Maintaining standard of behaviour, appearance and attitude in accordance to the hotel&039;s brand
Following all hotel security protocols, including monitoring the guest access system and ensuring safety procedures are followed
Managing room check- ins and check- outs, ensuring proper verification and accuracy in keying in guest reservation details into the hotel systems

Proficiency in spoken English language. Knowledge in additional languages will be a plus, but not essential.
Being detail- oriented, with a passion for providing a superior guest experience.
Able to multitask effectively, manage priorities, and ensure smooth lounge operations.
Strong interpersonal skills, with a welcoming and approachable demeanor.
Able to commit rotating Morning and Afternoon shift hours over weekends and public holidays.
Flexible to adapt to changing guest needs and operational demands.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
So, join us and you’ll become part of our ever- growing global family.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Cập nhật gần nhất lúc: 2026-04-17 20:40:03