Customer Quality Assurance Engineer

The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross- functional teams to drive for customer satisfaction and continuous improvement
RESPONSIBILITIES
- Work closely with cross- functional teams to meet delivery schedules and production goals, while actively maintaining the expected level of quality.
- Maintain and continuously improve TTI quality management systems
- Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use Test team members are well trained with needed skills to perform required functions.
- Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
- Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive containment actions, root cause analysis, corrective & preventive actions as well as continuous improvement.
- Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means. In addition, communicate with customers when necessary to ensure verification of corrective & preventive actions.
- Handle customer complaint, customer return and other customer quality requirements.

- PC skills required (MS Office, Outlook etc.)
- Good English reading, writing and speaking skills.
- Good communication and interpersonal skills.
- College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
- Able to work independently and pro- actively.
- Minimum 4 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage.
- Strong skills in problem analysis and solving. Good customer technical service preferred.
- Team player with positive approach.
- Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, PPAP, APQP, MSA, SPC, DOE, 8D etc. Six Sigma Green Belt certification will be an advantage.

Laptop, Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-11-05 07:20:03