Customer Service Agent

WHAT YOU WILL BE DOING:
Main Responsibilities:
• Answer Travel Agents&039; queries from the Travel Agent Support Salesforce queue promptly.
• Ensure all necessary information is accurately entered/amended in the system upon updates.
• Handling any queries agents have on the automated registration process.
• Escalate edge cases and flag any issues in the travel agent relationships to the supervisor.
• Access Ventrata to make any booking amendments.
• Working hour: 2pm- 11pm
• Collaborate with the finance team regarding any commission enquiries/profile updates.
• Verify information with the operations team when necessary.
• Utilize our systems for communication and information research: SF, Hubspot, Confluence page, Ventrata, Ops DB, and external websites.
WHAT WE ARE LOOKING FOR:
Qualifications:
• Experience in tourism is a plus
• Good research skills, proactive.
• Good English speaking to communicate with client directly.
• Having 1–2 years of experience in customer service is a plus.
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

Social insurance and healthcare insurance upon Vietnam Labor Code
Other allowance from referrals and special occasions (weddings, seniority, and new- born baby)
Annual salary review
An open culture that spurs creativity, innovation, and inclusivity
Attractive employee awards: Employee of Year, Semi- Annual outstanding employee
PTI insurance package, and annual health check
An English- speaking environment
A variety of training courses for your career development
An open- space office, a cafeteria, and a range of modern equipment
A competitive monthly salary based on your ability
13th month Tet bonus & bi- annual performance bonus
Diverse activities to foster relationships, including company trips, year- end party, employees‘ birthdays
Annual leave and 02 sick leave days per year

WORK LOCATION: Onsite at The District Building, 159C De Tham, Cau Ong Lanh Ward, HCMC
WORKING HOURS: 2PM to 11PM

vacation and leaves, professional development, work station

Cập nhật gần nhất lúc: 2026-04-16 13:55:05