Customer Service and Operation

We’re looking for a Customer Service Specialist who is proactive, customer- focused, and passionate about creating joyful experiences for our customers. You’ll interact directly with customers via online channels and hotline, assist with orders, resolve issues, and help drive sales through thoughtful consultation.
🌸Responsibilities
Customer Consulting:

Engage with customers via chat, email, and social media.
Advise on product selection and promotions to drive sales.
Provide accurate information about products and services.

Customer Support:

Coordinate with internal teams to resolve issues quickly.
Ensure a positive customer experience at every touchpoint.
Handle inquiries, complaints, and feedback professionally.
Working time: 6 days/week

Shift A: from 11:00 AM to 8:00 PMQualifications
Shift N: from 9:00 AM to 6:00 PM
Shift M: from 7:00 AM to 4:00 PM

Prior experience in customer service, e- commerce, or hospitality preferred
Ability to work under pressure and in a dynamic environment.
Problem- solving mindset and attention to detail.
Fast typing & multitasking capabilities.
Eagerness to learn and contribute to team success.
Good communication skills in English

What We Offer

Vibrant culture with company trips, bonding events, year- end party, and more.
Bonus for participating in floral industry events: March 8 (International Women’s Day), October 20 (Vietnamese Women’s Day), and February 14 (Valentine’s Day).
Social & health insurance per regulations, paid leave, public holidays.
Personal & professional development with mentorship from experienced managers.
Loyalty bonus after 1 year & annual salary reviews.
Birthday gift, parking allowance.
Fixed salary + commission

Cập nhật gần nhất lúc: 2025-10-29 17:15:03