Customer Service Executive (1 Year Contract)

• Work closely with the DP team to inform about out- of- stock items and the next order schedule of the supermarket so they can prepare the goods.
• Receive and process return orders
• Answering information about products and service questions
• Discuss with the customer about their current debt situation (AR Balance)
• Contact the MT customer to have schedule delivery date.
• Based on the activities program from DP, adjust the format for MT orders
• Receive orders based on Portal or mail, enter the Portal system to check price, compare order on SAP system, verify the order details, and submit on Portal system for confirmation
• Coordinate with Sales to resolve all issues related to goods during transportation
• Communicate with Distributor/Sales/ Trade team related to goods, out of stock status and inform the distributor about the expected stock availability timeline.
• Tracking SO pending to inform to distributor
• Receive orders based on customer information, then enter the SAP system, verify the order details, and send them back to the distributor for confirmation
• Resolves product or service problems by clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Reporting by distributor and send out
• Work carefully with the Log team to ensure all processed orders are completed for the day, monitor the shipping process, and inform the customers.
• Ensure the order is booked at the required time.
• Work carefully with the AR to monitor the funds that have been transferred to the company&039;s account.
• Reporting by distributor and send out
• Notify about orders exceeding credit limits, request approval for orders exceeding credit limits, and process the orders again
• Receive and process return orders
• Tracking CO allocation by distributor

Chế độ bảo hiểmChăm sóc sức khỏe
Phụ cấp
Đào tạo
Nghỉ phép năm
Laptop

Cập nhật gần nhất lúc: 2025-10-30 02:55:03