Customer Service - Home Appliances (Night Shift)

Scope of Work
Handle customer inquiries via calls, email, chat, and messaging channels.
Resolve customer issues, provide accurate information, and ensure a positive service experience.
Stay updated on products, processes, and customer service guidelines to deliver effective support
Escalate urgent or complex cases to the relevant teams when necessary.
Requirements
Comfortable working in a 100% English- speaking environment.
Customer service experience is an advantage.
Strong communication and problem- solving skills.
High school graduate or equivalent.
English proficiency at B2 level or above (speaking, listening, reading, and writing).
Compensation & Benefits
Base Salary: VND 7,500,000/month
Average Gross Income: VND 11,000,000 – 13,000,000/month
Voice Support Allowance: VND 1,000,000/month (applicable while supporting voice calls)
Social insurance and statutory benefits in accordance with the Labor Law
Meal Allowance: VND 500,000/month
Monthly KPI Incentive: VND 900,000 – 1,200,000/month
Night Shift Allowance: 30% of the base salary
100% salary during the 2- month probation period
7 accident insurance
Professional working environment with excellent career growth opportunities
Annual health check- up
14 annual leave days
13th- month salary
Working Schedule
9- hour shift (7.5 working hours + 1- hour meal break + 30- minute break)
Example shift: 7:30 PM – 4:30 AM
5 working days per week (40 hours/week)
Monday – Friday: 7:30 PM – 7:30 AM
Saturday: 8:00 PM – 5:00 AM
Shift schedule is assigned by the Team Leader/Line Manager
Fixed day off on Sunday plus one rotating day off each week
Project Operating Hours
Work Location
Tech Valley
Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.
Lot 46, Quang Trung Software City,

Cập nhật gần nhất lúc: 2026-07-07 12:05:02