Customer service representative

SUMMARY OF RESPONSIBILITY:
- Informing the CM of any problems with the lifts immediately.
- Ensuring that all billing (e.g. for teas and coffees) are filled out immediately and accurately in your time sheet.
- Overflow typing requirements.
- Ensuring all records are updated when necessary and that new info is updated as soon as details of a new Virtual office or Office client are received. Ensuring all relevant forms are set up for new clients and for all clients on your floor the fax account code is programmed for sending faxes out of hours, and the fax is programmed with client name. An original of all forms to be kept on reception in a separate file.
- Upselling of services / Sales Activities
- Be mindful with meeting the monthly sales target.
- Ensuring reception is aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.
- Arranging couriers and taxis, restaurant reservation, hotel accommodation for clients and CEO Suite management team ensuring that the client’s company name is given as reference and completing billing slips.
- Helping out in any other area of the business centre and covering on all other receptions as and when required.
- Taking bookings for the meeting room, V/C and visiting, walk- in clients and ensuring that billing slips are accurately completed at the end of the day including all additional services.
- At all times observe proper channel of communication.
- Consistently attend to work and arrive on time.
- Ensuring all clients receive an exceptional standard of service at all times.
- Closing of Boardroom, Courier, and Incoming/Outgoing Fax Account.
- Ensuring all cleaning or handyman issues are written into the appropriate books.
- Notify the Office Asst. of any catering requirements and together arrange all necessary catering. Ensure any additional equipment requested is also put into the room.
- Undertaking fire warden and possible first aider duties.
- Follows policies, rules, regulations and procedure as set by the management.
- Ensuring that all phones are answered according to the CEO SUITE script and within three rings.
- Supports CEO SUITE’s values, objectives and goals.
- Keeping stock of CEO SUITE brochures at reception and presenting your station during sales tours. (To update Daily Report with special instructions on a daily basis and ensure, each evening, the CM and EA are issued with a copy.)
- Ensuring reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be followed by other team members who may be covering your reception. Ensuring anyone covering your reception receives a proper handover.
- Takes full responsibility and accountability of the action done in the work place.
- Work independently and shall always manifest grace under pressure.
- Taking messages for clients as they require: straight onto their phones, via voicemail or written. For messages put onto the message centre or handwritten ensuring a record of messages is kept and a billing slip completed each day.
- Adherence to the CEO SUITE’s quality standards
- Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.
- Checking of ladies toilet accessories supplies like, hand cream, hairspray, shoe polish, eau de toilette and ensure that arrangements are made to have them replenished regularly. In this case, Office Asst. may be deployed to assist but under your close supervision please.
- Ordering all stationery on behalf of clients and the centre, taking inventory and tidying stationery cupboard and liaising with clients and the stationery supplier to ensure timely delivery. Ensuring time sheets are accurately completed.
- Responsibility for printing off list of overnight faxes and ensuring they are date and time stamped and billed. Responsibility for sending client faxes during the day ensuring these are always sent with the client name printed on top of the fax- not CEO, keeping all fax records and notifying clients as soon as a fax is received.
- Ensuring any complaints or compliments are written on the Complaint/Compliment forms each day and passed to the MANAGER OR CM. Additionally ensuring the CM is immediately made aware of any problems and that these are dealt with as soon as possible.

WORKING CONDITION:
- Role includes walking around the centre.
- Occasionally might deal with indifferent clients.
- Assist client with some IT functions.
- Working in front of the computer.
JOB SPECIFICATION:
• Has good Communication skills; Good attitude; patience; hard working; agility.
• Possesses a pleasing personality, teamwork and flexible
• Female, fresh demeanor.
• English speaking and written skills
• Experience in a service or hospitality industry is an advantage.
• At least 01 year- 02 years of experience.
• Preferably College Graduate with Business Course.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-04-09 06:50:02