Customer Service Representative

Supporting to customers, aiming to ensure their satisfaction and resolve any issues or concerns. Interacting with customers through various channels.
A Customer Service Representative (CSR) manages the end- to- end process of order fulfillment, from initial order placement to delivery. Responsible for analyzing customer purchase orders (POs), ensuring accuracy and alignment with company policies, and managing the end- to- end order process.

Responsibilities:

• Review and analyze POs for accuracy, material compatibility, and alignment with company standards.
• Communicate necessary changes or clarifications to customers in a professional, persuasive, and timely manner.
• Coordinating with various departments, ensuring accurate orders, managing inventory, and resolving any issues that may arise during the order fulfillment process.
• Track all milestones, including: order entry; engineer approval drawings; customer approval; order entry; bill of materials and drawings creation; buy- out or material availability; schedule; pre- erect or site- erect schedule; acceptance tests; shipping.
• Other duties as assigned by management.
• Accurately enter orders into our ERP system and maintain compliance with quality standards.
• Communicate with customers regarding changes to schedules and ensuring urgency.
• Develop and maintain a project plan and represent the company as needed for customer communications and meetings.
• Monitors and appropriately communicates risk on projects. Work with internal and external teams to develop strategies to mitigate risks.
• Collaborate with planning, production, purchasing, and finance teams to ensure orders are produced and shipped on time.
• Monitor and address order- related trends, suggesting business opportunities for blanket or scheduling agreements.
• Supports Program Managers with customer interfaces as necessary on customer service related issues.

• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Understanding of manufacturing processes and material properties.
• Skilled in persuasive communication and effective collaboration.
• Ability to manage multiple priorities and meet deadlines.
• 5+ years experienced in Customer service management or equivalent.
• Strong analytical skills with a focus on detail and accuracy.
• Skilled in Excel and proficient with ERP systems (preferably SAP) and CRM tools.
• Proficiency in order management systems and CRM software.
• 2+ years experienced in Program management.
• Detail- oriented with a commitment to data accuracy.
• Excellent communication and interpersonal skills.
• Minimum a Bachelor degree.
• Familiarity with the order lifecycle, from placement to fulfillment, is essential.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-04-16 13:55:06