Customer Support Agent - Japanese Language (Chăm Sóc Khách Hàng) - Health Care Service -100% Covered By The Company In Ha Noi

• Handle inquiries, issues, and complaints with a customer- first mindset
• Analyze customer interactions and support data to uncover insights
• Assist in monitoring content and ensuring compliance with platform guidelines (if applicable)
• Ensure high- quality responses aligned with internal guidelines and standards
• Provide timely and professional support to customers across multiple channels
• Identify recurring issues and proactively suggest improvements
• Collaborate with cross- functional teams (Operations, QA, Product) to resolve issues
• Support quality assurance activities to maintain and improve service standards

• At least 1 year of experience in Customer Support / Customer Service
• Strong English skills (B2 level or above) – able to read and respond to global users
• Japanese (N2 or above) is a strong advantage
• Proficient in Google Workspace / MS Office
• Basic analytical mindset – comfortable working with data and identifying patterns
• Open to working on holidays when required
• Experience in Content Moderation or QA is a plus
• Detail- oriented with strong problem- solving abilities
• Ability to multitask and manage multiple requests efficiently
• Excellent written and verbal communication skills

Salary and Benefits

Paid leave (12 days/year).
Attractive bonus, benefits and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check;
Attractive salary;

Working Environment

Free drinks (coffee, tea, etc.)
Free in- house gym and game room for everyone. We love board games, video games, PS5;
Training and career development opportunities;
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Laptop/computer and other equipment is provided.

Cập nhật gần nhất lúc: 2026-04-07 13:05:02