Experience Manager I Quản lý Trải nghiệm Khách hàng

Support recruitment, onboarding, and talent development initiatives within the department.
Manage guest feedback and service recovery processes to achieve optimal guest satisfaction.
Respond to emergency situations in accordance with resort policies and procedures.
Ensure compliance with Six Senses standards, LQA requirements, and sustainability initiatives.
Lead, coach, and develop the Experience team, including staffing, training, scheduling, and performance management.
Coordinate guest activities, excursions, and resort experiences, ensuring safety standards and service excellence are consistently met.
Oversee departmental budgeting, inventory control, assets, and operational equipment maintenance, including bicycles, motorbikes, and boats.
Collaborate closely with Front Office and other departments to ensure smooth operations and effective communication.
Curate and deliver personalized experiences for VIP and special guests, ensuring high levels of satisfaction and attention to detail.
Oversee the daily operations of the Experience Department to ensure exceptional guest experiences and seamless service delivery.
Monitor operational performance, prepare reports, and recommend improvements to enhance guest experience and efficiency.

Must participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas.
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Excellent command over written and spoken English.
First aid knowledge and skills.
At least five years of experience in water sports, hospitality, or recreational facilities.
A Bachelor&039;s degree or diploma in Recreation, Hospitality, or a related field is required.
Familiar at creating reports, summaries and other documentation.
Knowledge of water sports, safety procedures, and emergency rescue.
Proficiency in Microsoft Office applications.

Attractive year- end and Tet bonuses
Social insurance contribution based on 100% of salary
Competitive salary and benefits
100% salary during the probation period (2 months)
7 personal accident insurance from the first working day
Global training opportunities and career development with Six Senses & IHG Hotels & Resorts
Relocation allowance
Duty meals and staff transportation provided
Uniforms and laundry service provided
Annual Home Leave airfare support
Accommodation provided

Cập nhật gần nhất lúc: 2026-07-06 18:05:03