Experience Manager | Quản lý Bộ phận Trải nghiệm Khách hàng

Lead, coach, and develop the Experience team, including staffing, training, scheduling, and performance management.
Curate and deliver personalized experiences for VIP and special guests, ensuring high levels of satisfaction and attention to detail.
Respond to emergency situations in accordance with resort policies and procedures
Oversee departmental budgeting, inventory control, assets, and operational equipment maintenance, including bicycles, motorbikes, and boats.
Collaborate closely with Front Office and other departments to ensure smooth operations and effective communication.
Manage guest feedback and service recovery processes to achieve optimal guest satisfaction.
Monitor operational performance, prepare reports, and recommend improvements to enhance guest experience and efficiency.
Ensure compliance with Six Senses standards, LQA requirements, and sustainability initiatives.
Oversee the daily operations of the Experience Department to ensure exceptional guest experiences and seamless service delivery.
Coordinate guest activities, excursions, and resort experiences, ensuring safety standards and service excellence are consistently met.
Support recruitment, onboarding, and talent development initiatives within the department.

First aid knowledge and skills.
Must participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas.
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Proficiency in Microsoft Office applications.
Excellent command over written and spoken English.
A Bachelor&039;s degree or diploma in Recreation, Hospitality, or a related field is required.
Knowledge of water sports, safety procedures, and emergency rescue.
At least five years of experience in water sports, hospitality, or recreational facilities.
Familiar at creating reports, summaries and other documentation.

Relocation allowance to all positions provided
Social Insurance on 100% salary
Accommodation provided
Annual Home leave ticket support
100% salary in 2- month probation
Uniforms and Laundry Service provided
7 personal accident enrolled from starting date
Worldwide learning & Career Development with Six Senses & IHG
Duty Meals and Transportation provided

Cập nhật gần nhất lúc: 2026-07-06 18:05:03